Customer Success Associate
1 month ago
**Job Description: Customer Success Associate**
**Company**: PhonePe
**Location**: Office No. 224, 2nd Floor, The Co-works, Rushub Biizz Bay, beside Kothari Hyundai, Kharadi, Pune, Maharashtra 411014
**Work Mode**: Work From Office
Position Details:
- **Process**: Domestic Process
- **Headcount Requirement**: 150 Profiles
**Responsibilities**:
- Handle customer queries and provide excellent support.
- Ensure high customer satisfaction by addressing issues efficiently and accurately.
- Maintain professionalism in communication and follow customer service best practices.
Skills and Requirements:
- **Communication Skills**: Excellent verbal skills in both English and Hindi. Must be free of Mother Tongue Influence (MTI) and Regional Tongue Influence (RTI) with no pronunciation or grammatical errors.
- **Qualification**: Graduate in any field.
Interview Process:
- HR Round
- Versant 6 Certification
- Written Assessment
- Operations Round
- Client Round
- Joining formalities
Compensation:
- **Salary**: ₹28,500 CTC to ₹40,000 per month
Work Schedule:
- **Shift**: Rotational Shifts (Day shift until 9 PM for females; rotational shifts for males)
Additional Information:
- **Cab Facility**: Not provided
call me for the interview: 9772544341
**Job Types**: Full-time, Permanent
Pay: ₹28,500.00 - ₹40,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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