Customer Support Associate
5 months ago
Job Description: Customer Success Associate
**Position**: Customer Success Associate
Work Mode: Work From Office
**Salary**: ₹23,00,000 to ₹27,00,000 CTC (depending on process and experience)
Key Responsibilities:
Assist customers via multiple channels and resolve their issues.
Deliver accurate product and service information.
Listen to concerns, offer solutions, and ensure follow-up.
Maintain high customer satisfaction through effective communication.
Work with internal teams to handle and escalate complex issues.
Document interactions for continuous improvement.
Skills & Qualifications:
Fluent in English and Hindi, with no MTI or RTI.
Clear and professional communication skills.
Graduate from any field.
Selection Process:
HR Round
Versant 5-6 Certification
Written Assessment
Ops Round
Client Round
Joining Formalities
**Job Type**: Permanent
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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