Customer Support Associate

2 months ago

Pune Maharashtra, India Genesis HR Services Full time

**Job Title**: Customer Support Associate - US Telecom Inbound Voice Process (B2C)
**Location**: Hinjewadi Phase 3, Pune (Work from Office)
**Shift**: 24/7 shifts between 5:30 PM - 7:30 AM
**Work Days**: 5 days a week, with 2 rotational days off
**Compensation**: Up to INR 4,92,000 CTC

Job Overview

We are looking for highly motivated and customer-oriented individuals to join our team as **Customer Support Associates** for a US Telecom Inbound Voice Process (B2C). This role involves assisting customers with queries, offering exceptional service, and maintaining high customer satisfaction in a fast-paced environment. The position requires prior experience in international voice process roles and is an excellent opportunity for individuals seeking a dynamic and challenging career in customer support.

Key Responsibilities
- **Handle high volume calls** Manage inbound customer calls per day related to telecom services for US-based customers.
- **Provide efficient support**: Address and resolve customer inquiries, complaints, and requests professionally and effectively.
- **Document interactions**: Accurately document each customer interaction in the system.
- **Follow standard operating procedures**: Ensure compliance with established guidelines for call handling, quality, and data privacy.
- **Shift adaptability**: Work in rotational 24/7 shifts, supporting customers across various time zones.

Qualifications and Skills
- **Educational Qualification**: Undergraduate or Graduate in any discipline.
- **Experience**: Minimum 1-year experience in an international voice process (customer support) is preferred.
- **Age**: Maximum age limit is 40 years.
- **Documentation**: Aadhar card-linked phone number is required.
- **Skills**: Strong communication skills, active listening, problem-solving, patience, and resilience under pressure.
- **Technical Requirement**: Basic computer proficiency and ability to navigate CRM software.

Compensation and Benefits
- **CTC**: Up to INR 4,92,000 per annum, based on experience and qualifications.
- **Loyalty Bonus**: INR 20,000, payable in two installments.
- **Transport**: Both-side cabs provided with a deduction of INR 500 per month.
- **Working Hours**: 24/7 shift rotation, with shifts scheduled between 5:30 PM and 7:30 AM.
- **Work Environment**: Strictly Work from Office.
- **Days Off**: 2 rotational days off per week.

This role provides a dynamic environment for individuals looking to grow in customer support for a reputed telecom client. If you are customer-centric, adaptable, and ready to work in a fast-paced setup, we encourage you to apply.

contact : 73571 20895

**Job Types**: Full-time, Permanent

Pay: Up to ₹492,000.00 per year

**Benefits**:

- Commuter assistance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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