Customer Success Associate
2 weeks ago
Vetarasoft Technologies is a premier IT services and staffing company dedicated to supporting clients at every stage of their business journey. We specialize in transforming ideas into innovative software solutions, ensuring our clients receive tailored assistance in design, technology, and staffing. With offices in Malaysia, Dubai, and India, Vetarasoft is committed to building win-win business relationships that drive success.
The Role
We are seeking a skilled Customer Success Associate to join our team. As the primary point of contact, you will deliver excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
- You will work closely with internal stakeholders to solve client issues and perform root cause analysis to identify opportunities for improvement.
- Develop account plans to enhance service delivery and define, develop, and maintain reports to support decision making.
- Process and interpret data to gain actionable insights and work closely with business users to understand their data analysis needs.
Ideal Profile
- You possess a degree in Computer Science, Applied Mathematics, Engineering or a related field.
- You have at least 1 year experience, ideally within a Client Services or Data Analyst role.
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You are a strong team player who can manage multiple stakeholders and possess strong analytical skills.
- You are adaptable and thrive in changing environments.
What's on Offer?
- A competitive salary of $40,000 - $60,000 per annum, depending on experience.
- A role that offers a breadth of learning opportunities and a chance to work with a dynamic team.
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