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Customer Success Associate
2 months ago
Company Description
TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder, payment gateway, chat, email and whatsapp automations, community software, gamification and a lot more.
Role Description
Do you have a knack for turning frowns upside down? Love making people’s day better and solving problems?
TagMango is on the lookout for a Customer Success Associate who’s got the magic touch
Your Day-to-Day:
- Be the hero customers need, whenever they need you.
- Sprinkle a little magic to help them unlock the full potential of our platform.
- Build connections that last longer than your favorite Netflix series.
What’s in it for You?
🌟 Location: Mumbai (WeWork, Malad) – where the coffee’s strong and the vibes are stronger.
💰 Pay: 8-12 LPA + Incentives up to 6L + ESOPs (aka your golden ticket).
✨ Values: Service, Integrity, Innovation – we live by these
Qualifications
- Customer Engagement and Customer Support skills
- Strong Analytical Skills
- Cross-selling and upselling skills;
- Customer Satisfaction and Customer Retention abilities
- Excellent communication and interpersonal skills
- Problem-solving skills and ability to work in a dynamic environment
- Previous experience in customer success or related role
- Preferably worked previous in SAAS CS Roles
- Bachelor's degree in Business Administration or related field
