ServiceNow ITOM Developer

18 hours ago


Anywhere in IndiaMultiple Locations MERGEN CORPORATES PRIVATE LIMITED Full time

A ServiceNow ITOM (IT Operations Management) Developer plays a crucial role in implementing and maintaining ITOM solutions within the ServiceNow platform. Here are some typical responsibilities and skills often found in a ServiceNow ITOM Developer job description:

Responsibilities :

- Implementation : Design, develop, and implement ITOM solutions on the ServiceNow platform.

- Configuration : Configure and customize ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.

- Integration : Integrate ITOM solutions with other ServiceNow modules and external systems.

- Automation : Develop automation workflows and orchestration using ServiceNow Orchestration.

- Custom Development : Customize ServiceNow platform using JavaScript, Glide API, and ServiceNow best practices.

- Documentation : Create technical documentation related to ITOM implementations, configurations, and customizations.

- Testing and Deployment : Test developed solutions, assist in deployment activities, and provide post implementation support.

- Collaboration : Work closely with stakeholders including IT teams, business users, and management to understand requirements and deliver solutions.

Skills and Qualifications :

- ServiceNow Expertise: In-depth knowledge of ServiceNow platform with a focus on ITOM modules.

- Programming Languages: Proficiency in JavaScript, HTML, CSS, and experience with REST and SOAP APIs.

- ITOM Modules : Hands-on experience with ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.

- Integration : Experience with integrating ServiceNow with other systems using MID Server, web services, and third-party tools.

- Automation and Orchestration : Ability to design and implement automation workflows using ServiceNow Orchestration.

- Problem-solving : Strong analytical and troubleshooting skills to diagnose issues and implement effective solutions.

- Communication : Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences.

- Certifications : ServiceNow Certified Implementation Specialist (CIS) in ITOM or related certifications are often preferred.

Education and Experience :

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Several years of experience in ServiceNow development, with a focus on ITOM modules and solutions.

(ref:hirist.tech)

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