DigiHelic Solutions

1 month ago

Anywhere in IndiaMultiple Locations Digihelic Solutions Private Limited Full time

Role : ServiceNow ITOM Consultant.

Exp : 5+.

Relevant in ServiceNow ITOM - 3+ yrs.

NP : 10 to 15 days.

Note : Any profile with more than 15 days NP will be rejected and not relevant to ServiceNow ITOM(Discovery, service mapping).

Role and Accountabilities :

Candidates will be experienced in leading ServiceNow engagements end to end


In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties :

- Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives.

- Work closely with a team of architects, SMEs, process consultants in end-to-end implementations


- Configure and develop enhancements on the ServiceNow platform to meet business needs for modules ITSM and ITOM.

- Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.

- Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions.

- Document and gain acceptance / approvals of selected final solutions.

- Execute technical solutions in capacity as a Sr. consultant.

- Contribute to the development of Fujitsu IP solutions in ServiceNow.

- Coach and advise other Developers.

Qualifications :


Skills and Experience :


Requirements :

- Bachelor's degree with at least 5 years of ServiceNow design and development experience


- Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps.

- Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API).

- Experience developing, implementing, and maintaining large-scale applications and systems.

- At least two full lifecycle ServiceNow implementations in the role of a lead consultant.

- Must have strong requirements gathering experience.

- Programming expertise in Java, JavaScript or other functional programming languages


- Demonstrated understanding of ITIL practices Excellent written and oral communication skills.

Skills and Certifications :


- ServiceNow certifications Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification.

- Excellent analytical and problem-solving skills.

- Excellent verbal and written communication skills


- Strong presentation development and Customer Presentation skills


- Successful teamwork experience & demonstrated leadership abilities.

(ref:hirist.tech)

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