ServiceNow Engineer

3 weeks ago

Anywhere in IndiaMultiple Locations Globalwave Softech Full time

Job Description :

Responsibilities & Activities :

- Design, develop, and implement solutions using ServiceNow platform capabilities.

- Collaborate with multi-functional teams to gather and understand business requirements.

- Customize and configure ServiceNow applications based on business needs.

- Develop and maintain ServiceNow workflows, forms, scripts, and reports.

- Provide technical expertise and support for ServiceNow implementations.

Experience & Competency :

- 9+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.

- Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.

- Experience in Observability is a plus.

- Experience in configuring ServiceNow workflows and forms.

- Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.

- Experience with User Management including groups, users, roles, ACLs, etc.

- Excellent problem-solving and communication skills.

- Relevant certifications in ServiceNow (e., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities :

- Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.

- Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

- Participate in user acceptance testing (UAT) and assist with data migration activities.

- Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).

Additional Skills :

- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

- Strong understanding of IT service management (ITSM) principles is a plus.

- Basic understanding of scripting languages (e., JavaScript) is beneficial.

- Excellent analytical and problem-solving skills.

- Strong communication, collaboration, and interpersonal skills.

- Ability to learn quickly and adapt to new technologies.

- Eagerness to learn and contribute to a fast-paced environment.

Integration :

- Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.

- Establish and maintain data integrations to ensure accuracy and consistency.

- Generate and analyze reports related to Discovery, Service Mapping, and Event Management.

- Ensure the organization is prepared for audits and regulatory inspections

(ref:hirist.tech)

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