ServiceNow Solutions Architect

4 weeks ago


Anywhere in IndiaMultiple Locations MERGEN CORPORATES PRIVATE LIMITED Full time
Job Description

The ServiceNow Platform Architect will be responsible for designing and implementing ServiceNow solutions that meet the client's needs.

Key Responsibilities
  1. Work closely with clients and leverage ServiceNow expertise to develop overall architectural designs and technical strategies and roadmaps for ServiceNow implementations.
  2. Collaborate with various stakeholders, including development teams, product owners, and process architects/engineers to ensure a solution architecture that meets technology guidelines.
  3. Design, build, and configure applications and services, while leading others in the same.
  4. Interact with client business and technical leadership to define and design ServiceNow solutions.
  5. Provide technical leadership for the development activities, including planning, designing, configuring, implementing, testing, documenting, and maintaining the solutions for the products implemented on the ServiceNow platform.
  6. Recommend and design solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications.
  7. Complete detailed documentation for architectural design of solutions.
  8. Advise on upgrade plans and coordinate with ServiceNow professional services team to plan upgrades.

Required Technical and Professional Expertise:

  1. Minimum 10+ years of experience in owning ServiceNow Architecture.
  2. ServiceNow Modules: ITSM, ITBM, ITOM, ITAM, CSM, HRSD, Integrations.
  3. Experience in core system configuration and customizing ServiceNow applications.
  4. Ability to collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
  5. Expertise to identify system deficiencies and recommend solutions.
  6. Proficient in the latest release of ServiceNow application.


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