ServiceNow ITOM Developer

4 weeks ago


Anywhere in IndiaMultiple Locations MERGEN CORPORATES PRIVATE LIMITED Full time
Job Title: ServiceNow ITOM Developer

A ServiceNow ITOM Developer plays a crucial role in designing, developing, and implementing ITOM solutions within the ServiceNow platform. Key responsibilities include:

Key Responsibilities:
  • Implementation: Design and develop ITOM solutions on the ServiceNow platform.
  • Configuration: Configure and customize ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.
  • Integration: Integrate ITOM solutions with other ServiceNow modules and external systems.
  • Automation: Develop automation workflows and orchestration using ServiceNow Orchestration.
  • Custom Development: Customize the ServiceNow platform using JavaScript, Glide API, and ServiceNow best practices.
  • Documentation: Create technical documentation related to ITOM implementations, configurations, and customizations.
  • Testing and Deployment: Test developed solutions, assist in deployment activities, and provide post-implementation support.
  • Collaboration: Work closely with stakeholders, including IT teams, business users, and management, to understand requirements and deliver solutions.
Requirements:
  • ServiceNow Expertise: In-depth knowledge of the ServiceNow platform, with a focus on ITOM modules.
  • Programming Languages: Proficiency in JavaScript, HTML, CSS, and experience with REST and SOAP APIs.
  • ITOM Modules: Hands-on experience with ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.
  • Integration: Experience with integrating ServiceNow with other systems using MID Server, web services, and third-party tools.
  • Automation and Orchestration: Ability to design and implement automation workflows using ServiceNow Orchestration.
  • Problem-solving: Strong analytical and troubleshooting skills to diagnose issues and implement effective solutions.
  • Communication: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences.
  • Certifications: ServiceNow Certified Implementation Specialist (CIS) in ITOM or related certifications are often preferred.
Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Several years of experience in ServiceNow development, with a focus on ITOM modules and solutions.


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