ServiceNow Lead

1 month ago

Anywhere in IndiaMultiple Locations HNM Solutions Full time

Role : Service Now Leads

Location : Remote

Experience : 9+ years

Description :

Responsibilities & Activities :

- Design, develop, and implement solutions using ServiceNow platform capabilities.

- Collaborate with multi-functional teams to gather and understand business requirements.

- Customize and configure ServiceNow applications based on business needs.

- Develop and maintain ServiceNow workflows, forms, scripts, and reports.

- Provide technical expertise and support for ServiceNow implementations.

Experience & Competency :


- 9+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.


- Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.


- Experience in Observability is a plus.


- Experience in configuring ServiceNow workflows and forms.


- Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.


- Experience with User Management including groups, users, roles, ACLs, etc.


- Excellent problem-solving and communication skills.


- Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.


Key Responsibilities :


- Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.


- Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.


- Participate in user acceptance testing (UAT) and assist with data migration activities.


- Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).


Additional Skills :


- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).


- Strong understanding of IT service management (ITSM) principles is a plus.


- Basic understanding of scripting languages (e.g., JavaScript) is beneficial.


- Excellent analytical and problem-solving skills.


- Strong communication, collaboration, and interpersonal skills.


- Ability to learn quickly and adapt to new technologies.


- Eagerness to learn and contribute to a fast-paced :


- Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.


- Establish and maintain data integrations to ensure accuracy and consistency.


- Generate and analyze reports related to Discovery, Service Mapping, and Event Management.


- Ensure the organization is prepared for audits and regulatory inspections.


(ref:hirist.tech)

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