ServiceNow ITOM Developer
3 weeks ago
A ServiceNow ITOM (IT Operations Management) Developer plays a crucial role in implementing and maintaining ITOM solutions within the ServiceNow platform. Here are some typical responsibilities and skills often found in a ServiceNow ITOM Developer job description:
Responsibilities :
- Implementation : Design, develop, and implement ITOM solutions on the ServiceNow platform.
- Configuration : Configure and customize ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.
- Integration : Integrate ITOM solutions with other ServiceNow modules and external systems.
- Automation : Develop automation workflows and orchestration using ServiceNow Orchestration.
- Custom Development : Customize ServiceNow platform using JavaScript, Glide API, and ServiceNow best practices.
- Documentation : Create technical documentation related to ITOM implementations, configurations, and customizations.
- Testing and Deployment : Test developed solutions, assist in deployment activities, and provide post implementation support.
- Collaboration : Work closely with stakeholders including IT teams, business users, and management to understand requirements and deliver solutions.
Skills and Qualifications :
- ServiceNow Expertise: In-depth knowledge of ServiceNow platform with a focus on ITOM modules.
- Programming Languages: Proficiency in JavaScript, HTML, CSS, and experience with REST and SOAP APIs.
- ITOM Modules : Hands-on experience with ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.
- Integration : Experience with integrating ServiceNow with other systems using MID Server, web services, and third-party tools.
- Automation and Orchestration : Ability to design and implement automation workflows using ServiceNow Orchestration.
- Problem-solving : Strong analytical and troubleshooting skills to diagnose issues and implement effective solutions.
- Communication : Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences.
- Certifications : ServiceNow Certified Implementation Specialist (CIS) in ITOM or related certifications are often preferred.
Education and Experience :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Several years of experience in ServiceNow development, with a focus on ITOM modules and solutions.
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