ServiceNow ITOM Specialist

4 weeks ago

Anywhere in IndiaMultiple Locations Globalwave Softech Full time

Job Title: ServiceNow ITOM Specialist

Job Summary: We are seeking a highly skilled ServiceNow ITOM Specialist to join our team at Globalwave Softech. As a ServiceNow ITOM Specialist, you will be responsible for designing, developing, and implementing solutions using ServiceNow platform capabilities.

Key Responsibilities:

  • Design, develop, and implement solutions using ServiceNow platform capabilities.
  • Collaborate with multi-functional teams to gather and understand business requirements.
  • Customize and configure ServiceNow applications based on business needs.
  • Develop and maintain ServiceNow workflows, forms, scripts, and reports.
  • Provide technical expertise and support for ServiceNow implementations.

Requirements:

  • 9+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
  • Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
  • Experience in Observability is a plus.
  • Experience in configuring ServiceNow workflows and forms.
  • Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows, etc.
  • Experience with User Management including groups, users, roles, ACLs, etc.
  • Excellent problem-solving and communication skills.
  • Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Additional Skills:

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Strong understanding of IT service management (ITSM) principles is a plus.
  • Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
  • Excellent analytical and problem-solving skills.
  • Strong communication, collaboration, and interpersonal skills.
  • Ability to learn quickly and adapt to new technologies.
  • Eagerness to learn and contribute to a fast-paced environment.

Integration:

  • Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
  • Establish and maintain data integrations to ensure accuracy and consistency.
  • Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
  • Ensure the organization is prepared for audits and regulatory inspections.

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