Business Development Executive

2 days ago


Chennai Metropolitan Area, India YaClass Full time

Job Title: Senior Business Development Executive - Retention

Location: Hybrid

Department: Student Relations

Reports To: Head - Customer Support

Job Type: Full-Time

Languages: Multi lingual (Tamil , English) with Hindi speaking skills.

Job Summary:

We are seeking a highly motivated and skilled Senior Executive - Retention to join our

team.


The ideal candidate will be responsible for supporting our Retention and Renewals

department which is primarily focused on maintaining and increasing customer loyalty

and contract renewals for products or services by effectively achieving daily set targets.

Here are some key responsibilities, skills, and qualifications typically associated with

this role:


Key Responsibilities:

1. Client Relationship Management: Build and maintain strong relationships with

existing clients to understand their needs and challenges.

2. Retention Strategy Development: Develop and implement strategies for client

retention and renewal, analyzing customer behavior and feedback to enhance

experience.

3. Sales Forecasting: Utilize data analytics to forecast renewal outcomes and

identify potential retention risks among clients.

4. Cross-Functional Collaboration: Work closely with the Academic Coordination

team to align efforts and improve customer satisfaction.

5. Account Management: Oversee accounts and ensure successful resolution of

any issues to promote long-term engagement and attainment of set revenue

goals

6. Negotiation: Handle renewal negotiations to secure contracts effectively while

ensuring client satisfaction and profitability.

7. Performance Analysis: Monitor retention metrics and provide reports and

insights to senior management on performance, trends, and opportunities for

improvement.

8. Training and Support: Provide training and support to junior staff in retention

tactics and customer engagement strategies.


Skills:

● Strong interpersonal and communication skills

● Ability to analyze market trends and customer data

● Negotiation and conflict resolution skills

● Proficiency in CRM software and analytics tools

● Strategic thinking and problem-solving abilities

● Customer-centric approach


Qualifications:

● Bachelor's degree in Business Administration, Marketing, or a related field

(Master’s preferred)

● Several years of experience in business development, sales, or account

management, with a focus on retention

● Proven track record of meeting or exceeding retention and renewal targets

● Familiarity with the specific industry the company operates in (e.g., tech, finance)


Additional Details:

  1. Employees are expected to work any five days of the week according to the scheduled roster.
  2. Since this is an individual contributor role, each executive is responsible for following up with their customers, even on weekends or holidays.
  3. Flexibility in work schedules is preferred for this role.

Shift - 5 days (Rotational) - (Saturday & Sunday also working)

Shift between 11 AM - 8 PM

Package 5LPA



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