
Front Office Specialist
4 days ago
Role- Front Office Support Consultant & Lead
Location: Bangalore/Pune/Hyderabad/Chennai/Remote
- Key Responsiblities
- Manage and maintain on-premises Exchange 2019/SE servers, Hybrid, M365 EXO, Proofpoint Email Protection.
- Configure and manage email security solutions like Proofpoint email protection/SER (secure email relay) and ensure the policies/rules are reviewed periodically.
- Knowledge in ITIL process. Use ServiceNow for ticketing and incident/Service request/Change management.
- Key Responsibilities and Key performance indicators
The SCD Front Office Resource will be responsible for doing production support for TS/BidFX.
- Perform heath checks for both systems.
- Work closely with vendors and business.
- Enable broker onboarding
- Support incidents
- Support enhancements.
- Co-ordinate with various IT teams to ensure systems are up and running as per SOP.
- Participate in DR and BCP activities.
- Participate in Audit and yearly upgrades.
- To support in shifts for US and UK Market.
Mandatory S-
Technical Skill 1- Experience in supporting third-party and internal applications
Technical Skill 2- Experience in trading applications (e.g., Trading Screen, BidFX) or other trade execution systems
Technical Skill 3- Monitoring batches
Technical Skill 4- Ability to write SQL queries for troubleshooting
Domain Skill 1- Business domain knowledge of equities, FX, and derivatives
Domain Skill 2 - Trade flow and compliance knowledge
Educational Qualification
Any Graduate (Preferably graduated in IT)
Experience
Minimum 10 years’ experience in application/production support
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