Sales Manager
1 week ago
We are looking for Operations Manager/Senior Sales Manager for Bangalore location
- Candidate must have strong experience into Managing the hardcore sales team of 150- 200 people
- Candidate must be fluent in English and Kannada
- Candidate must be graduate
JOB DESCRIPTION
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Establish & Manage Relationships / Engagement with the Clients
- Oversight of team – organizes resources, sets goals, call out strategy from Executives and client
- Managing day to day Sales targets (B2C Sales)
- Responsible for following agreed governance model, escalation & communication plan
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the
- operation with minimal disruption in times of annual leave/sick
- leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences
- Build strong partnership with the client by growing and nurturing the
- existing relationships to ensure operational cohesion & effective
- foundation for future growth
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their
- teams better
- Hiring of leads and managers, training, inductions, employee & client
- satisfaction scores, performance Appraisals and attrition management
- To ensure that all internal customer queries are followed up on a
- timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific
- business assigned.
Interested candidates can share their updated resume at Kirtichauhan@policybazaar.com
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