HRIS Specialist

3 weeks ago

Bengaluru, India Gallagher Full time

Overview

The HRIS Specialist - Journeys and Security. In this exciting and challenging role, the incumbent will have direct responsibility for supporting technical initiatives and projects related to Oracle HCM Journeys/Checklist Module, Oracle HCM (personalizations/customizations) and Application Security. The HRIS Specialist - Journeys and Security will be responsible for supporting Journeys and HCM customization projects and rollouts in addition to assisting in troubleshooting and resolution of production issues in these modules and supporting regression testing activities. This role will also support actioning security tickets for Oracle HCM and iCIMS applications, ensuring access is provisioned appropriately and in a timely manner. A comprehensive knowledge of technical concepts including Oracle Cloud HCM, Oracle Alerts, BI Publisher, Oracle Application Security, and HCM Integrations will be required for optimal performance of duties. This role will work with project team members and technical developers, and the ideal candidate will have the ability to translate business requirements into technical specifications. This role will work closely with business customers, their client groups, HRIS Leads, Functional Stakeholders, and technical team members. The HRIS Specialist - Journeys and Customization will coordinate with various onshore and offshore team members in the day-to-day performance of their jobs. They will ensure that project/department milestones/goals are met and adhere to approved budgets. This role will require 4+ years’ experience working with HRIS technologies. Some supervisory/project management experience is beneficial. How you'll make an impact Support Oracle Cloud HCM Checklists/Journeys, and Customization/Personalization initiatives by ensuring functional requirements are conveyed clearly into technical deliverables and project milestones are achieved. Effectively and appropriately provision roles to users in Oracle HCM and iCIMS Applications Assist business users with security related questions, directing them to the appropriate resources or escalating issues to the appropriate team Ensures requirements, fixes, and testing processes are clearly documented and outlined; appropriate digital adoption solutions are proposed, tested and implemented in a timely and cost effective manner. Partners effectively with HRIS staff to manage enhancements or system changes, produces solid documentation for all projects and ensure that the entire development cycle is documented from requirements to implementation. Ensure post go live support transitions are completed and ensure quality knowledge transfer. Ability to perform hands-on configuration for Journeys and Security in order to support proofs of concept for new functionality, creation of new roles, or troubleshooting of security issues. Interacts with team and development resources to facilitate enhancements or changes to global processes and interfaces related to Checklists and Journeys, including Oracle Self Service initiatives, system integrations, year-end planning, patching and deployment activities and annual benefits enrollment activities. Responsible for ensuring all technical deliverables moving to production are tested, have proper signoff, and are technically sound. Work with the Managed Services Providers for the HCM and ATS (recruitment) systems as needed. Support Resolution and Escalation of Daily Production issues/tickets across Checklist/Journeys, Core HR Customizations, and Application Security. Follow all appropriate HRIS Governance processes to ensure changes and fixes are tested and appropriately approved prior to production migration. Communicate testing plans, root cause analysis for issues, timelines, and production migration status to business users/stakeholders Summarize and communicate technical changes and updates to functional users and technical project managers in a clear and comprehensive manner Support Quarterly patching activities for these modules – including reviewing automated testing scenarios, resolving any issues, exploring new enhancements, and gathering UAT signoff from stakeholders. Understand functional requirements and convey to technical development team members in a detailed and accurate manner Review Production Issue Fixes/Enhancement requests for impacts to existing functionality in these modules. Coordinate across modules/integrations/application teams as needed to ensure production issue fixes or enhancements/projects are thoroughly tested and vetted. Ensure that security for these areas is appropriate and compliant as demanded by varying access requirements. This role will coordinate with resources and operations across Gallagher global locations and time zones as required. Additional responsibilities as needs and global business growth demand. About you Bachelor's degree or equivalent years of experience 4+ years related experience Outstanding written and verbal communications; ability to communicate complex technical matters to all levels of leadership, aligning communication style to the needs of the customer Excellent project management skills with detailed understanding of SDLC methodologies, with ability to hold self and project resources accountable for deliverables Good judgment when addressing business requests, responding to inquiries, escalating matters, etc. Strong quantitative and analytical skills

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