GM Sales tech Support

2 weeks ago


Sany, India Randstad India Full time
Key JobResponsibilities
1) Create a mediumterm businessstrategy using SWOT analysis and factoring in
investmentcompetition landscape shareholder and customer expectationsand
business sustainability
2) Create andimplement strategies for achieving Sales Targets in terms ofBusiness
Volumes Billing and EBIDTA to exceed Companysgoals
3) Ensure that key customers are supported withtop notch Technical Support by
utilizing theSalescumTech Support Team and other inhouse knowledgeresources.
4) Support the key customers in investigatingmajor inwarranty failures related to fuels
and lubes andassist them in finding root cause and corrective actions
5) Manage debtors in adherence with company goals and ensure thatbad debts are
minimized within company norms.
6) Lead and manage the Team by helping them manage the business andtechnology
complexities and creating strategies toidentify and develop new business
opportunities
7) Motivate the Team and help in creatingan enviable workplace for the team of
youngprofessionals with adequate gender and social balance.
Key Roles
1) Work closely with the Customer Service LabTesting and Finance Teams to ensure
quality andperformance. Set new targets for customer satisfaction.
2) Work as a knowledge source to the SalescumTech Support Teamhelping them
provide prompt technical response andsolutions to field problems. 3) Work as amember of the companys Leadership Team in setting business goalsand
executing them.
4) Identify and developnew opportunities with customers to test companysproducts
and services to solve their fieldproblems.
5) Regular Training of own team and Customerteams in relevant aspects of condition
monitoring andRoot cause analysis of field failures.
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