Tech Lead support

3 weeks ago


sany, India Randstad India Full time

Job Description Install configure and integrate products on customersservers. Lead the product integrationeffort by understanding the customers product and participating in design/integrationdiscussions. Collaborate with allstakeholders to ensure a seamless integrationexperience with high levels of customersatisfaction. Minimize downtime and ensurecustomer satisfaction by troubleshooting and resolving issues.Provide timely & accurate technical support to customersthrough various channels like emails calls support portal andremote sessions. Reproduce and reportproduct issues to the Engineering team using internal bug trackingtools. Generate follow and executeinstructions to run monitor troubleshoot and upgrade our system toensure optimal performance. Collaborate with crossfunctional teamsto improve product features based on customer requirements andbusiness scenarios. Train mentor and lead a team to provideexceptional service to customers. Document activities proceduresreports etc. in a clear and concise manner for internal andexternal use. Stay uptodate with the latest developments in theCybersecurity (Identity and Authentication) domain to provideexpert advice to customers Skillsrequired: Data Center OS and Storageconcepts NOSQL Concepts and ability to useDB tools. Application Servers like mobiletechnologies and concepts like PlayStore/AppStore GCM/FCM APNs etc.Server support. Able to use MSOffice andProject Management tools needed



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