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Customer Support Associate Broking
7 days ago
Looking for Customer Support Associates todrive customer satisfaction delight & great experience. Theywill work very closely with internal stakeholders peers leadershipteam and most importantly customers. They will need to have anempathetic approach towards customers in all their conversationsensuring they listen to them well and communicate the appropriateresolution (to the point) or respond to their query within theexpected TAT. They will be accountable for delivering an awesomecustomer experience.
Whats for the Candidate:
- Opportunity to work in a growing organisationrecognised as a Great Place to Work
- Flathierarchy with open culture & conversations
- Higher ownership
Responsibilities:
- Handling resolving customer queries andadhering to the high quality standards of customer service byraising the bar in every customer interaction
- Solicit customer feedback across various touch points i.evia varied channels like Voice Email Chat etc from time totime
- Meeting standards of average handlingtime but also know customer satisfaction is moreimportant
- Handle customer complaints provideappropriate solutions & alternatives within thescope
- Work with all internal stakeholders andstrive to deliver the best customer experience
- Go the extra mile to ensure customer satisfaction anddelight
- Constantly build sustainablerelationships and trust with customers through open and interactivecommunication
Mandatory Requirements:
- Graduation from a relevant field
- Customer Service experience in financial/bankingindustry. Broking industry experience would be an addedadvantage
- 14 years of experience in a similarrole
- Immediate Joiners or notice period lessthan 30 days
Qualities:
- Excellent at both verbal and writtencommunication
- Ability to formconversations
Shift Timings:
- 8 am to 5 pm & 9 am to 6 pm (work from officeshifts)
- 1 pm to 10 pm & 3 to 12 am (workfrom home shifts)
Location: Borivali EastMumbai
Number of Positions:40
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