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Customer Support Associate Broking
1 week ago
They will need to have anempathetic approach towards customers in all their conversationsensuring they listen to them well and communicate the appropriateresolution (to the point) or respond to their query within theexpected TAT.
They will be accountable for delivering an awesomecustomer experience.Whats for the Candidate:
Opportunity to work in a growing organisationrecognised as a Great Place to WorkFlathierarchy with open culture & conversationsHigher ownership
Responsibilities:
Handling resolving customer queries andadhering to the high quality standards of customer service byraising the bar in every customer interactionSolicit customer feedback across various touch points i.
evia varied channels like Voice Email Chat etc from time totimeMeeting standards of average handlingtime but also know customer satisfaction is moreimportantHandle customer complaints provideappropriate solutions & alternatives within thescopeWork with all internal stakeholders andstrive to deliver the best customer experienceGo the extra mile to ensure customer satisfaction anddelightConstantly build sustainablerelationships and trust with customers through open and interactivecommunicationMandatory Requirements:
Graduation from a relevant fieldCustomer Service experience in financial/bankingindustry. Broking industry experience would be an addedadvantage14 years of experience in a similarroleImmediate Joiners or notice period lessthan 30 days
Qualities:
Excellent at both verbal and writtencommunicationAbility to formconversations
Shift Timings:8 am to 5 pm & 9 am to 6 pm (work from officeshifts)1 pm to 10 pm & 3 to 12 am (workfrom home shifts)
Location:
Borivali EastMumbaiNumber of Positions: 40
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