Customer Support Associate

2 weeks ago


Mumbai, Maharashtra, India SKYLARK HR SOLUTIONS Full time

Role:
Customer Support Associate

Experience: 1+ years

Process:
Voice Process only

Location:
Powai, Mumbai

Graduation: 12th, Bcom, Mcom, BBA

Not Eligible -(MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs)

Salary: 24000/per month

PRINCIPAL RESPONSIBILITIES:

  • Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
  • Understand customer queries received through calls and act accordingly.
  • Maintain a healthy and clean work environment & adhere to company policies and procedure.
  • Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

  • Excellent communication skills.


Comprehension
  • Ability to clearly understand the problem statement


Composition:
  • Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.


Voice & Accent:
  • Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
  • Strong customer service focus:Ability to empathize with the customer
  • Prioritizing customer needs

Desired Skills:
-


  • Self-Discipline
  • Learning and decision making
  • Patience and action oriented

Technical skills:
-


  • Basic Working knowledge of Computer &
  • Knowledge of desktop computer system

CANDIDATE SPECIFICATION
-
Must have:


Comprehensionskills to understand & communicate with all customers effectively.

  • Telephone etiquettes.

Good to have

  • Worked in Airlines Industry/ (reservation & ticketing)
  • IATA certified/Trained on foundation/consultant course (Airlines business)
  • Work on track & trace ( for logistic business)
  • Experience of 03 years desirable.
  • Experience in international call center will be an advantage.
  • Experience of Air travel would be desired.
  • Knowledge of Western culture would be an added advantage. (USA/UK culture)

Important notes:

  • 5 days working and any 2 week offs.
  • Should be flexible in 24*7 shifts.
  • Should be within Transport Boundary.
  • IATA certification or Experience in airline ticketing would be an added advantage.


Job location: Kensington
  • Powai, Mumbai.

Regards,

HR Ruksana



Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹24,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • How many years of experience do you have in Customer Support ( voice process)?
  • Notice Period?

Education:

  • Bachelor's (preferred)

Work Location:
In person

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