Customer Support
6 months ago
Position: Customer Support Executive
Experience: 2-4 years
Location: Navi Mumbai
**Salary**: Upto 3.5 LPA
Notice Period: Upto 15 days
**Responsibilities**:
- A customer care executive tends to act as a link between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Develops a strong relationship with their customers and generates trust with an open and interactive communication.
- Acquire and validate information and provide it to the customers with full efficiency.
- Document or maintain records of each and every interaction with the customers for future evaluation.
- Follow the procedure, guidelines provided and implement it while troubleshooting queries.
- Investigating and escalating complex customer issues
- Maintaining up to-date knowledge of company products and services
- Following up with customers after service is provided
- Proactively identifying ways to improve the customer experience
- To build strong relationships with customers, demonstrating a commitment to meeting their needs.
- To contribute to the achievement of team targets and objectives
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹350,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have 2+ years of experience as a Customer Support within Stock Broking firm?
- What your current CTC?
- What's your expected CTC?
- What's your notice period in days?
Work Location: In person
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