Customer Support

2 months ago

Navi Mumbai Maharashtra, India LogFix SCM Solutions Pvt Ltd Full time

Job Description: Customer Support / Front Desk Support

Experience: 0-2 years

Education: Any Graduation

Languages: English and Hindi (proficiency in both languages required)

Job Summary:
**Responsibilities**:

- Handle customer complaints, providing appropriate solutions and alternatives within specified time limits.
- Follow up with customers to ensure prompt resolution of issues.
- Maintain accurate records of customer interactions, process customer accounts, and file necessary documents.
- Adhere to communication procedures, guidelines, and policies to ensure consistent and professional customer service.
- Go the extra mile to engage customers and provide exceptional service.
- Take ownership of customer enquiries and communications, including referrals to other services, agencies, stakeholders, and organizations.
- Identify customer needs and expectations and deliver service requests efficiently and consistently to achieve first contact resolution.
- Respond to telephone (24*7), electronic, or face-to-face service requests, enquiries, and customer communications, utilizing Information and Communications Technology (ICT) to enhance service delivery.
- Handle cash handling and payment facilities, including accepting, allocating, and reconciling payments.
- Act as an advocate for the Customer First Contact Centre and promote positive communication across the organization, fostering constructive and effective relationships. - Adhere to the guidelines for confidentiality and the release of information, ensuring compliance with the Data Protection Act.
- Flexibility to attend stalls and events, especially for counter sales activities (preferred).

**Requirements**:

- Bachelor's degree in any discipline.
- 0-2 years of experience in a customer support or similar role (freshers are welcome).
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient approach when dealing with customers.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to learn and adapt to new technologies and processes.
- Flexibility to work in shifts, including weekends and public holidays.

**Job Types**: Full-time, Permanent

Pay: ₹10,298.47 - ₹15,016.71 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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