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Croatian and Slovenian Language Customer SupportSpecialist
4 days ago
Position:Technical Customer SupportRepresentativeLocation:Remote RomaniaEmploymentType:FulltimeRemuneration:Base salary performancebonuses
Duties:
- Respondto customer calls and emails regarding electronicequipment
- Ensure customer satisfaction andprovide professional technical support
- Handlecustomer complaints and provide appropriate solutions within timelimits
- Reassign issues to other departments orsenior representatives when necessary
- Keeprecords of customer interactions and complaints as per internalprocedures
- Stay uptodate with procedures guidesand productmanuals
Requirements:
- Basedin or willing to move to Romania
- Fluent inCroatian and Slovenian (oral and written); additional languageslike Macedonian are a plus
- Fluent in English(B2 level)
- Proficient with MicrosoftOffice
- Strong working capacity with officetools
- Ability to meet tight deadlinesindependently and as a team player
- Experiencein customeroriented roles is anadvantage
- Academic degree is anadvantage
Benefits:
- Competitiveremuneration package
- Dynamic multilingual andmulticultural team
- Relocation support andaccommodation
- Private medicalinsurance
- Mealtickets
- Performancebonus
- Guidance and tools to reach fullpotential
croatian and slovenianfluency,bonus,communication,bpo,microsoft officeproficiency,customer,customer support,skills,customerservice,slovenian,croatian,base,microsoft office,technicalsupport,remuneration,outsourcing,commerce,customer-orientedexperience,e-commerce,b2,englishfluency,office
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