Croatian and Slovenian Language Customer SupportSpecialist

4 days ago


Sany, India Careerxtra Full time
We are working with a leadingOutsourcing/BPO company that is looking to recruit a Croatian andSlovenianspeaking Customer Support Representative to supportcustomers.
Position:Technical Customer SupportRepresentativeLocation:Remote RomaniaEmploymentType:FulltimeRemuneration:Base salary performancebonuses
Duties:
  • Respondto customer calls and emails regarding electronicequipment
  • Ensure customer satisfaction andprovide professional technical support
  • Handlecustomer complaints and provide appropriate solutions within timelimits
  • Reassign issues to other departments orsenior representatives when necessary
  • Keeprecords of customer interactions and complaints as per internalprocedures
  • Stay uptodate with procedures guidesand productmanuals

Requirements:
  • Basedin or willing to move to Romania
  • Fluent inCroatian and Slovenian (oral and written); additional languageslike Macedonian are a plus
  • Fluent in English(B2 level)
  • Proficient with MicrosoftOffice
  • Strong working capacity with officetools
  • Ability to meet tight deadlinesindependently and as a team player
  • Experiencein customeroriented roles is anadvantage
  • Academic degree is anadvantage

Benefits:
  • Competitiveremuneration package
  • Dynamic multilingual andmulticultural team
  • Relocation support andaccommodation
  • Private medicalinsurance
  • Mealtickets
  • Performancebonus
  • Guidance and tools to reach fullpotential

croatian and slovenianfluency,bonus,communication,bpo,microsoft officeproficiency,customer,customer support,skills,customerservice,slovenian,croatian,base,microsoft office,technicalsupport,remuneration,outsourcing,commerce,customer-orientedexperience,e-commerce,b2,englishfluency,office



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