Multilingual Customer Service Representative

7 days ago


sany, India Vimerse Infotech inc Full time
Overview TheMultilingual Customer Service Representative plays a vital role inensuring excellent customer experience for our diverse globalcustomer base. This role involves providing support and assistanceto customers in their preferred language while representing thecompany in a professional and friendlymanner.Keyresponsibilities
  • Communicate withcustomers via multiple channels including phone email and chat invarious languages
  • Assist customers with productinquiries issues and complaints in a timely and efficientmanner
  • Ensure accurate and timely entry ofcustomer information and data into thesystem
  • Collaborate with internal teams toresolve customer issues and escalations
  • Handlecustomer payments returns and exchanges
  • Provideproduct and service information tocustomers
  • Identify and escalate priority issuesto the appropriate channels
  • Follow up withcustomers to ensure their inquiries are resolvedsatisfactorily
  • Adhere to company policies andprocedures while delivering exceptionalservice
  • Assist in training and onboarding newcustomer service representatives
  • Contribute toteam effort by accomplishing related results asneeded
  • Maintain a high level of professionalismand customer service orientation at alltimes
Requiredqualifications
  • Fluency in multiplelanguages including but not limited to English Spanish French andMandarin
  • Prior experience in a customer serviceor support role
  • Excellent communication andinterpersonal skills
  • Ability to work in afastpaced environment and handle high callvolumes
  • Strong problemsolving and conflictresolution abilities
  • Good computer and typingskills
  • Ability to empathize with customerswhile maintaining a professionalapproach
  • Strong time management andorganizational skills
  • Flexibility to work inshifts including weekends andholidays
  • Understanding of cultural nuances andsensitivity in diverse customerinteractions
  • High school diploma or equivalent;additional education or certification is aplus
  • Previous experience using customer servicesoftware and systems
  • Ability to multitask andprioritize effectively
  • Positive attitude and acommitment to customer satisfaction
  • Attentionto detail and accuracy in data entry andrecordkeeping

customer service,highschool diploma,multilingual,communication,customer servicesoftware,cultural sensitivity,interpersonal skills,customercare,conflict resolution,communicationskills,problem-solving,customer support,typing skills,fluency inmultiple languages,organizational skills,timemanagement



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