Customer Support Agent Croatian speaking
2 weeks ago
- Communicationvia incoming emails tickets and chat with customers in order tosolve their issues related to theproducts
- Customer OrderManagement
- Secure and deepen client retentioncontribute to excellent customer support
- Securethat all complaints are being recognized recorded confirmed andsolved effectively
- Adhere to given processesand procedures
- Update the database of customersand document activities
- Reporting the mostcommon issues to the support team for furtherescalations.
- C1written and verbal communication skills in Croatian orSlovenian
- B2English
- Preferable college degree or relatedwork experience
- Good MS Office skills andfamiliarity with ticketing systems
- Excellentcustomer service skills
- High motivation andenthusiastic approach selforganized
- Knowledgeand experience with measuring and improving customer satisfactionand loyalty across broad functional areas and diverse geographieswill be an advantage.
- Schedule: full timeMondaySunday 24/7 (for now we have 2 shifts confirmed 9 AM 6 PM;3.30 PM 11.30 PM this includes lunch break and 3 shortbreaks
- The first three salariesextended with a signingbonus
- Transportation for dayshifts and night shifts
- Attractive remunerationpackage
- Holidays: 20 days/year and an extra dayafter a year
- Contract for undeterminedperiod
- Training: 5 days (Monday Friday)9:0018:00
- 6 months accommodation ifneeded
- Up to 200 EUR refund from the firsttravel to Romania
- After the first year 200 EURrefund for a travel home
- Meal tickets (30RON/day) approx 150 EUR net/month
- Privatemedical package
- Paid professionaltraining
- Internal developmentopportunities
- Discounts with our currentpartners
- Gympass monthlysubscription
- Employee assistance/wellbeingprogram subscription
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