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Customer Service
4 weeks ago
About theClient
Engage Shift is a boutiquebusiness process outsourcing (BPO) provider that offersmultilingual and omnichannel support CX backoffice &automation services.
JobResponsibilities
- At the forefront of company operations yourrole entails maintaining and enhancing a high standard of customerservice by delivering timely support to customers through emaillive chat and phone.
- Investigating andresolving complex or longstanding customerproblems.
- Processing refunds promotions andcompensations for customers.
- Responding tocustomer inquiries with the goal of achieving firstcontactresolution.
- Providing guidance to endcustomers on available options.
- Welcomingcustomers to the clients platform and promoting the use of theclients products and services.
- Assigninginitiatives to customers based on established guidelines andframeworks.
- Promptly following up withcustomers to address and resolve issues.
- Updating and maintaining customer details within onlineplatforms.
- Reporting customer feedback torelevant internal teams to enhance the overall customerexperience.
- Identifying and highlightingtechnical issues raising tickets through the companys ticketingsystem.
- Communicating the status of theresolution process to customers asnecessary
Requirements
- Degreeholder preferably in the Servicefield.
- Exceptionalproficiency in written German &English demonstrating a nativelikecommand of thelanguage.
- Minimum2 years ofrelevantexperience
- Abilityto participate in roleplay scenarios and complete a test brief aspart of the recruitment process to showcase approach andmanner.
- Previousexperience working in an officeenvironment.
- Familiaritywith online customer support ticketingsystems.
- Proficiencyin customer relationshipplatforms.
- Handsonexperience in outboundcalls.
- Preferencefor candidates available to startimmediately.
Remuneration
BasicMYR 5000 MYR 15000 (Negotiable depending on experience &capability)
Workinghours
RotationalShift (Weekend & NightShift)
Consultantin charge
Angel Chok
Open fornegotiation
Remote Work :
No
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