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Customer service Associate
3 days ago
- Deliver outstandingcustomer service through various channels including phone email andchat
- Manage and resolve customer complaints andconcerns in a timely and professionalmanner
- Identify and assess customers needs toachieve satisfaction
- Build sustainablerelationships and trust with customers through open and interactivecommunication
- Provide accurate valid andcomplete information by using the rightmethods/tools
- Handle customer inquiries andprovide appropriate solutions and alternatives within the timelimits and follow up to ensure resolution
- Keeprecords of customer interactions transactions comments andcomplaints
- Take the extra mile to engagecustomers
- Stay updated on product knowledge andcompany policies
- Assist with placement oforders refunds or exchanges
- Go the extra mileto meet sales targets and facilitate futuresales
- Coordinate with internal teams to addresscustomer needs
- Provide feedback on theefficiency of the customer serviceprocess
- Participate in team meetings andcontribute positively to the teams goals
- Assistwith customer service initiatives andprograms
- High school diploma orequivalent
- Prior experience in customer serviceor related field
- Excellent communication andinterpersonal skills
- Strong problemsolvingabilities
- Ability to handle stressfulsituations appropriately
- Proficiency in usingcomputers and technology
- Ability to multitaskand prioritize in a fastpacedenvironment
- Customerfocused mindset with apassion for helping people
- Adaptability andwillingness to learn new processes andprocedures
- Strong teamwork and collaborationskills
- Attention to detail andaccuracy
- Ability to work independently whilecontributing to the overall teamssuccess
- Positive and professionalattitude
- Flexibility to work in shifts andweekends if required
- Knowledge of customerrelationship management (CRM) systems is aplus
communication,multitasking,teamwork,customerservice
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Customer service Associate
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Customer Service Representative
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Customer Service Administrator
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Customer Service Administrator
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Customer Service Representative
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sany, India Skillhub Consulting Pvt Ltd Full timeBusiness Enablers (a SkillhubConsulting subsidiary) is an HRsolutions provider that specializes in strategic HR solutions. Fromtalent acquisition to organizational development interventions andstrategic consulting were dedicated to enhancing your workforce anddriving growth.RoleDescription: DevshreemSolutions Private Limited Devshreem SolutionsPrivate...
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6 days ago
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