Senior Manager EXL/SM/986845

1 month ago

Noida, India exl Full time

Job Description

Position Title

Senior Manager – Business HR Growth Office

Role Type

Individual Contributor

Company

EXL Service

Grade / Level

C2

Division / Department

Human Resources – Business HR

Location

Noida

Reporting to 

Global Business HR Head – Growth Office

JOB PURPOSE

To design and implement effective people strategy for Growth office. Work with HR leader and, BU Sales leaders to increase effectiveness of sales talent to achieve organizational and functional goals.

  PRINCIPAL ACCOUNTABILITIES

Accountabilities

Major Activities

Strategic Sales Transformation Partner 

Lead and manage strategic sales talent transformation projects. Research on best practices of sales organizations. Advance performance analytics Effective management of relationships with key leaders by building collaborative network. Work collaboratively with various HR COEs to ensure effective implementation of strategic HR initiatives. To understand business trends and provide solutions in line with the industry’s best practices. Be the ‘Touch point’ for escalated issues related to people. Deliver as per defined service standards and timescales. Create and execute communication plans to increase awareness and adoption of defined initiatives. 

Talent Management

To ensure ‘right’ talent is sourced for the ‘right’ position in conjunction with functional leaders and recruitment teams. Effective Performance Management – Ensure Goal Setting, 1-0-1’s, HYR, Annual appraisals are happening on time in alignment to company goals. Ensure IDP’s are created on time and with required quality, L&D interventions are planned and executed as per skill/competency requirement, with desired outcomes. Succession Planning process is devised for key positions and is regularly monitored and reviewed. Devise Career Progression plans for the key talent and monitor regularly.

Manage attrition - drive employee engagement 

Study attrition trends and devise action/impact/mitigation plans. Study industry trends and advise business on key best practices. Look at existing retention and reward systems and provide/suggest solutions as per business needs. Devise track, band and location wise employee engagement plan and calendar for increased engagement. 

Compliance on all required parameters 

Design systems and checks to continuously monitor and ensure that all processes and procedures (related to payroll, PMS cycle, etc.) are adhered to. Ensure compliance to all regulations related to HR, SOX and internal audits.  Develop processes and checks for the compliance of any new regulation.

INTERACTIONS

Internal

BU Growth teams – Growth leads, Sales leads, Account Managers and Client Executives. HR COE teams – C&B, Digital HR Ops, Capability Development, Recruitment etc. HRBP teams of other BUs Other functions – Finance, technology etc.

External

Industry consultants, leaders etc

  SKILLS AND KNOWLEDGE

Educational Qualifications

MBA – HR, preferably from a Premier B-School

Functional Skills

Experience in strategic planning and execution. Performance and People analytics, ability to create strategic presentations. Presence and leadership communication Knowledge and experience on Industry best HR Practice Knowledge of systems, projects, and budgets as well as a sound knowledge of local and international best practice.

Behavioral Skills 

Ability to interact and engage senior audience. Executive presence and effective leadership communication Networking, Influencing and negotiation skills. Willing to roll up.  Innovation & Change Management Work effectively under pressure and be adaptable to rapid change. Plan and prioritize effectively to achieve demanding targets and deadlines. Be effective in addressing and resolving conflicts within the team or across functions. A positive outlook and perspective

Relevant and total years of Experience

8-12 years of relevant HR experience

  • Senior Manager EXL/SM/997597

    1 month ago

    Noida, India exl Full time

    Job Description About the role This role will take responsibility for designing, developing, and implementing learning strategies and interventions to build leadership capabilities in EXL Noida. The role will also be responsible for facilitating leadership development trainings including interventions on Operations Management, People Leadership and...

  • Senior Manager EXL/SM/997597

    1 month ago

    noida, India exl Full time

    Job Description About the role This role will take responsibility for designing, developing, and implementing learning strategies and interventions to build leadership capabilities in EXL Noida. The role will also be responsible for facilitating leadership development trainings including interventions on Operations Management, People...

  • Senior Manager EXL/SM/1009113

    4 weeks ago

    Noida, India exl Full time

    Job Description Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement...

  • Senior Manager EXL/SM/1009113

    4 weeks ago

    noida, India exl Full time

    Job Description Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process...

  • Senior Manager EXL/SM/999492

    1 month ago

    noida, India exl Full time

    Job Description Position Title, Responsibility Level Manager/ Senior Manager  Function Capability Development Reports to  Capability Development Lead Permanent/ Temporary Permanent Span of Control Location  India Responsibilities Lead initiatives for developing domain capabilities ...

  • Senior Manager EXL/SM/999492

    1 month ago

    Noida, India exl Full time

    Job Description Position Title, Responsibility Level Manager/ Senior Manager  Function Capability Development Reports to  Capability Development Lead Permanent/ Temporary Permanent Span of Control Location  India Responsibilities Lead initiatives for developing domain capabilities Engage with leadership to define...

  • Senior Manager EXL/SM/1019918

    1 week ago

    Noida, India exl Full time

    Job Description Position Title, Responsibility Level Quality Excellence Sr. Manager Function Quality Excellence Reports to  AVP – Quality Excellence Permanent/ Temporary Permanent Span of Control 15-20 QCAs / => 4 AMs or Lead AMs Location  All applicable EXL Service Delivery Centers Basic Function The QC Manager...

  • Senior Manager EXL/SM/1019918

    3 days ago

    noida, India exl Full time

    Job Description Position Title, Responsibility Level Quality Excellence Sr. Manager Function Quality Excellence Reports to  AVP – Quality Excellence Permanent/ Temporary Permanent Span of Control 15-20 QCAs / => 4 AMs or Lead AMs Location  All applicable EXL Service Delivery Centers ...

  • Senior Manager EXL/SM/1011493

    4 weeks ago

    Noida, India exl Full time

    Job Description Position Title, Responsibility Level Sr Manager - Legal  Function Legal Reports to  Head of India Legal Permanent/ Temporary Permanent Span of Control Location  Noida, India Basic Function To assist the Legal Function. Should be capable of handling multiple legal assignments and ensure...

  • Senior Manager EXL/SM/1011493

    3 weeks ago

    noida, India exl Full time

    Job Description Position Title, Responsibility Level Sr Manager - Legal  Function Legal Reports to  Head of India Legal Permanent/ Temporary Permanent Span of Control Location  Noida, India Basic Function To assist the Legal Function. Should be capable of handling...

  • Senior Manager EXL/SM/994273

    1 month ago

    Noida, India exl Full time

    Job Description - Person would be working with FP&A Team to manage budgeting, forecasting, reforecasting, variance analysis and managing periodic financial reporting. - Client Management. - Leading periodic business meetings/calls with internal and external senior stakeholders.  - Mentoring and coaching junior staff in FP&A team.

  • Senior Assistant Vice President EXL/SAVP/975418

    1 month ago

    Noida, India exl Full time

    Job Description Practice Leader – Legal Support Solutions - :Qualified Attorney with 15+ Years of experience, with minimum 10 years in the Legal Outsourcing. Includes current and last 5 years in a leadership role. Has a very strong understanding of the processes and insights within Legal outsourcing – What works vs. not? Key Responsibilities...

  • Senior Assistant Vice President EXL/SAVP/975418

    1 month ago

    noida, India exl Full time

    Job Description Practice Leader – Legal Support Solutions - :Qualified Attorney with 15+ Years of experience, with minimum 10 years in the Legal Outsourcing. Includes current and last 5 years in a leadership role. Has a very strong understanding of the processes and insights within Legal outsourcing – What works vs. not? Key...

  • Senior Manager EXL/SM/1000776

    1 month ago

    Noida, India exl Full time

    Job Description Qualifications and experience we consider to be essential for the role: Experience: 6 to 10 years of overall work experience, with a minimum of five immediate years in executing deal pricing roles and team handling, preferably in the IT Services/ITES/IT product or BPO industry. Financial Acumen: Strong understanding of P&Ls, cash...

  • Senior Manager EXL/SM/1000776

    1 month ago

    noida, India exl Full time

    Job Description Qualifications and experience we consider to be essential for the role: Experience: 6 to 10 years of overall work experience, with a minimum of five immediate years in executing deal pricing roles and team handling, preferably in the IT Services/ITES/IT product or BPO industry. Financial Acumen: Strong understanding of P&Ls,...

  • Senior Manager EXL/SM/998702

    1 month ago

    Noida, India exl Full time

    Job Description Leads the identification and implementation of digital transformation solutions to enhance business operations Develops and executes strategies for digital transformation basis discussions with client operations Collaborates with cross-functional teams to identify opportunities  Oversees the design and implementation of digital...

  • Senior Manager EXL/SM/998702

    1 month ago

    noida, India exl Full time

    Job Description Leads the identification and implementation of digital transformation solutions to enhance business operations Develops and executes strategies for digital transformation basis discussions with client operations Collaborates with cross-functional teams to identify opportunities  Oversees the design and implementation of...

  • Senior Manager EXL/SM/1000355

    4 weeks ago

    Noida, India exl Full time

    Job Description Analyze trends and variances within the various lines of the income statements and balance sheets to ensure financial statements are well controlled, timely, and accurate.Collaborate closely with onshore counterparts to ensure accurate recording of journal entries for assigned activities.Support financial reporting for the Parent...

  • Senior Manager EXL/SM/1000355

    3 weeks ago

    noida, India exl Full time

    Job Description Analyze trends and variances within the various lines of the income statements and balance sheets to ensure financial statements are well controlled, timely, and accurate.Collaborate closely with onshore counterparts to ensure accurate recording of journal entries for assigned activities.Support financial reporting for the Parent...

  • Lead Assistant Manager EXL/LAM/999455

    1 month ago

    Noida, India exl Full time

    Job Description This role involves working to support senior leadership of EXL and its purpose is to manage POD initiatives as well as administrative goings-on of the leadership office, offering administrative and secretarial support while managing internal communications with supply of relevant reports at quick turnaround time. Additional adhoc...