Senior Manager EXL/SM/1009113

1 month ago


Noida, India exl Full time

Job Description

Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement and innovation strategy for client business Planning and execution of projects; managing process improvement program for client engagement(s)  Act as business interface for client transformation teams, EXL transformation, technology and operations teams Build relationships with key business leaders and other stakeholders to drive improvements Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB Support business development; support in RFP, RFI responses from quality perspective Active participation in client visits, showcasing transformation case-studies Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program

  • noida, India exl Full time

    Job Description Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process...


  • noida, India exl Full time

    Job Description Position: Ideas and Operational Associate at EXL Ventures Lab Role Overview: Join our team as an Ideas and Operational Associate where you'll play a key role in driving the EXL business model forward. This position involves sourcing innovative ideas, supporting operational needs, and nurturing our growing ecosystem within...


  • Noida, India exl Full time

    Job Description Position: Ideas and Operational Associate at EXL Ventures Lab Role Overview: Join our team as an Ideas and Operational Associate where you'll play a key role in driving the EXL business model forward. This position involves sourcing innovative ideas, supporting operational needs, and nurturing our growing ecosystem within the...


  • noida, India exl Full time

    Job Description Position Title, Responsibility Level SM FP&A Function FP&A Reports to  AVP Permanent/ Temporary Permanent Span of Control Location  Noida center 3 Accountabilities: Preparation of Annual budgets, Revenue and P&L forecasting and actual/management reporting...


  • Noida, India exl Full time

    Job Description Position Title, Responsibility Level SM FP&A Function FP&A Reports to  AVP Permanent/ Temporary Permanent Span of Control Location  Noida center 3 Accountabilities: Preparation of Annual budgets, Revenue and P&L forecasting and actual/management reporting for the company Drive management...


  • noida, India exl Full time

    Job Description Position Title, Responsibility Level Quality Excellence Sr. Manager Function Quality Excellence Reports to  AVP – Quality Excellence Permanent/ Temporary Permanent Span of Control 15-20 QCAs / => 4 AMs or Lead AMs Location  All applicable EXL Service Delivery Centers ...


  • Noida, India exl Full time

    Job Description Position Title, Responsibility Level Quality Excellence Sr. Manager Function Quality Excellence Reports to  AVP – Quality Excellence Permanent/ Temporary Permanent Span of Control 15-20 QCAs / => 4 AMs or Lead AMs Location  All applicable EXL Service Delivery Centers Basic Function The QC Manager...


  • Noida, India exl Full time

    Job Description Position Title, Responsibility Level Sr Manager - Legal  Function Legal Reports to  Head of India Legal Permanent/ Temporary Permanent Span of Control Location  Noida, India Basic Function To assist the Legal Function. Should be capable of handling multiple legal assignments and ensure...


  • noida, India exl Full time

    Job Description Position Title, Responsibility Level Sr Manager - Legal  Function Legal Reports to  Head of India Legal Permanent/ Temporary Permanent Span of Control Location  Noida, India Basic Function To assist the Legal Function. Should be capable of handling...


  • Noida, India exl Full time

    Job Description You will be an agent for change driving the expansion of our Cyber Threat Intel practices using Threat Intel Management (TIM), Endpoint Detection and Response (EDR), including other cybersecurity tools and capabilities. As a Senior Manager within our Information Security team, you will be leading a team that works with Global Technology...


  • noida, India exl Full time

    Job Description You will be an agent for change driving the expansion of our Cyber Threat Intel practices using Threat Intel Management (TIM), Endpoint Detection and Response (EDR), including other cybersecurity tools and capabilities. As a Senior Manager within our Information Security team, you will be leading a team that works with Global...


  • noida, India exl Full time

    Job Description Qualifications and experience we consider to be essential for the role: Experience: 6 to 10 years of overall work experience, with a minimum of five immediate years in executing deal pricing roles and team handling, preferably in the IT Services/ITES/IT product or BPO industry. Financial Acumen: Strong understanding of P&Ls,...


  • Noida, India exl Full time

    Job Description Qualifications and experience we consider to be essential for the role: Experience: 6 to 10 years of overall work experience, with a minimum of five immediate years in executing deal pricing roles and team handling, preferably in the IT Services/ITES/IT product or BPO industry. Financial Acumen: Strong understanding of P&Ls, cash...


  • noida, India exl Full time

    Job Description BID Manager, Proposal and Bid management An EXL bid manager in our healthcare division works with the sales and solution leaders, the growth office team, and subject matter experts to effectively manage and develop compelling proposals (RFQ, RFI, RFP) and additional response documents for submission. The EXL Bid Manager will be...


  • Noida, India exl Full time

    Job Description BID Manager, Proposal and Bid management An EXL bid manager in our healthcare division works with the sales and solution leaders, the growth office team, and subject matter experts to effectively manage and develop compelling proposals (RFQ, RFI, RFP) and additional response documents for submission. The EXL Bid Manager will be...


  • Noida, India exl Full time

    Job Description Analyze trends and variances within the various lines of the income statements and balance sheets to ensure financial statements are well controlled, timely, and accurate.Collaborate closely with onshore counterparts to ensure accurate recording of journal entries for assigned activities.Support financial reporting for the Parent...


  • noida, India exl Full time

    Job Description Analyze trends and variances within the various lines of the income statements and balance sheets to ensure financial statements are well controlled, timely, and accurate.Collaborate closely with onshore counterparts to ensure accurate recording of journal entries for assigned activities.Support financial reporting for the Parent...


  • noida, India exl Full time

    Job Description We make sense of data and drive your business forward. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly...


  • Noida, India exl Full time

    Job Description We make sense of data and drive your business forward. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital...


  • Noida, India exl Full time

    Job Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way....