Senior Manager EXL/SM/1009113
2 months ago
Job Description
Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement and innovation strategy for client business Planning and execution of projects; managing process improvement program for client engagement(s) Act as business interface for client transformation teams, EXL transformation, technology and operations teams Build relationships with key business leaders and other stakeholders to drive improvements Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB Support business development; support in RFP, RFI responses from quality perspective Active participation in client visits, showcasing transformation case-studies Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program
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Senior Manager EXL/SM/1009113
2 months ago
Noida, India exl Full timeJob Description Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement...
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Senior Manager EXL/SM/1041786
2 weeks ago
Noida, India exl Full timeJob Description Role – Senior Manager Department: Operations Span of Control: 5-6 people. (Except low end simple processes) Reports to: AVP Positions reporting into this role: AM/LAM Responsibility Level: Senior Manager Primary Responsibility People Management & Process Improvement. Performance Parameters (Measurable)...
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Senior Manager EXL/SM/1041786
1 week ago
noida, India exl Full timeJob Description Role – Senior Manager Department: Operations Span of Control: 5-6 people. (Except low end simple processes) Reports to: AVP Positions reporting into this role: AM/LAM Responsibility Level: Senior Manager Primary Responsibility People Management & Process Improvement. Performance...
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Senior Manager EXL/SM/1039743
3 weeks ago
Noida, India exl Full timeJob Description Position: Ideas and Operational Associate at EXL Ventures Lab Role Overview: Join our team as an Ideas and Operational Associate where you'll play a key role in driving the EXL business model forward. This position involves sourcing innovative ideas, supporting operational needs, and nurturing our growing ecosystem within the...
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Senior Manager EXL/SM/1039743
3 weeks ago
noida, India exl Full timeJob Description Position: Ideas and Operational Associate at EXL Ventures Lab Role Overview: Join our team as an Ideas and Operational Associate where you'll play a key role in driving the EXL business model forward. This position involves sourcing innovative ideas, supporting operational needs, and nurturing our growing ecosystem within...
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Senior Manager EXL/SM/1039662
3 weeks ago
noida, India exl Full timeJob Description Position Title, Responsibility Level SM FP&A Function FP&A Reports to AVP Permanent/ Temporary Permanent Span of Control Location Noida center 3 Accountabilities: Preparation of Annual budgets, Revenue and P&L forecasting and actual/management reporting...
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Senior Manager EXL/SM/1039662
3 weeks ago
Noida, India exl Full timeJob Description Position Title, Responsibility Level SM FP&A Function FP&A Reports to AVP Permanent/ Temporary Permanent Span of Control Location Noida center 3 Accountabilities: Preparation of Annual budgets, Revenue and P&L forecasting and actual/management reporting for the company Drive management...
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Senior Manager EXL/SM/1039662
1 week ago
noida, India exl Full timeJob Description Position Title, Responsibility Level SM FP&A Function FP&A Reports to AVP Permanent/ Temporary Permanent Span of Control Location Noida center 3 Accountabilities: Preparation of Annual budgets, Revenue and P&L forecasting and actual/management reporting...
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Senior Manager EXL/SM/1039662
2 weeks ago
Noida, India exl Full timeJob Description Position Title, Responsibility Level SM FP&A Function FP&A Reports to AVP Permanent/ Temporary Permanent Span of Control Location Noida center 3 Accountabilities: Preparation of Annual budgets, Revenue and P&L forecasting and actual/management reporting for the company Drive management...
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Senior Manager EXL/SM/1019918
4 weeks ago
noida, India exl Full timeJob Description Position Title, Responsibility Level Quality Excellence Sr. Manager Function Quality Excellence Reports to AVP – Quality Excellence Permanent/ Temporary Permanent Span of Control 15-20 QCAs / => 4 AMs or Lead AMs Location All applicable EXL Service Delivery Centers ...
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Senior Manager EXL/SM/1019918
1 month ago
Noida, India exl Full timeJob Description Position Title, Responsibility Level Quality Excellence Sr. Manager Function Quality Excellence Reports to AVP – Quality Excellence Permanent/ Temporary Permanent Span of Control 15-20 QCAs / => 4 AMs or Lead AMs Location All applicable EXL Service Delivery Centers Basic Function The QC Manager...
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Senior Manager EXL/SM/1019918
1 week ago
noida, India exl Full timeJob Description Position Title, Responsibility Level Quality Excellence Sr. Manager Function Quality Excellence Reports to AVP – Quality Excellence Permanent/ Temporary Permanent Span of Control 15-20 QCAs / => 4 AMs or Lead AMs Location All applicable EXL Service Delivery Centers ...
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Senior Manager EXL/SM/1019918
1 week ago
Noida, India exl Full timeJob Description Position Title, Responsibility Level Quality Excellence Sr. Manager Function Quality Excellence Reports to AVP – Quality Excellence Permanent/ Temporary Permanent Span of Control 15-20 QCAs / => 4 AMs or Lead AMs Location All applicable EXL Service Delivery Centers Basic Function The QC Manager...
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Senior Manager EXL/SM/1038999
1 week ago
Noida, India exl Full timeJob Description Basic Function Lead Enterprise Automation and Applications Projects & Initiatives managing deeper engagements with stakeholders from Functions and corporate and drive Functional-Technology Roadmap Hands-on experience on Large Language Models (LLMs) driven solutions In depth knowledge of NodeJS, ExpressJS, Angular and React Hands...
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Senior Manager EXL/SM/1038999
1 week ago
noida, India exl Full timeJob Description Basic Function Lead Enterprise Automation and Applications Projects & Initiatives managing deeper engagements with stakeholders from Functions and corporate and drive Functional-Technology Roadmap Hands-on experience on Large Language Models (LLMs) driven solutions In depth knowledge of NodeJS, ExpressJS, Angular and...
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Senior Manager EXL/SM/1011493
2 months ago
Noida, India exl Full timeJob Description Position Title, Responsibility Level Sr Manager - Legal Function Legal Reports to Head of India Legal Permanent/ Temporary Permanent Span of Control Location Noida, India Basic Function To assist the Legal Function. Should be capable of handling multiple legal assignments and ensure...
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Senior Manager EXL/SM/1011493
2 months ago
noida, India exl Full timeJob Description Position Title, Responsibility Level Sr Manager - Legal Function Legal Reports to Head of India Legal Permanent/ Temporary Permanent Span of Control Location Noida, India Basic Function To assist the Legal Function. Should be capable of handling...
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Senior Manager EXL/SM/1008467
3 weeks ago
Noida, India exl Full timeJob Description You will be an agent for change driving the expansion of our Cyber Threat Intel practices using Threat Intel Management (TIM), Endpoint Detection and Response (EDR), including other cybersecurity tools and capabilities. As a Senior Manager within our Information Security team, you will be leading a team that works with Global Technology...
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Senior Manager EXL/SM/1008467
3 weeks ago
noida, India exl Full timeJob Description You will be an agent for change driving the expansion of our Cyber Threat Intel practices using Threat Intel Management (TIM), Endpoint Detection and Response (EDR), including other cybersecurity tools and capabilities. As a Senior Manager within our Information Security team, you will be leading a team that works with Global...
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Senior Manager EXL/SM/1000776
2 months ago
Noida, India exl Full timeJob Description Qualifications and experience we consider to be essential for the role: Experience: 6 to 10 years of overall work experience, with a minimum of five immediate years in executing deal pricing roles and team handling, preferably in the IT Services/ITES/IT product or BPO industry. Financial Acumen: Strong understanding of P&Ls, cash...