Lead Assistant Manager EXL/LAM/982380

1 month ago

Noida, India exl Full time

Job Description

Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):

EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look deeper, we find it, and we make it happen. We created a culture founded on core values of innovation, collaboration, excellence, integrity, and respect.

In this role, you’ll work with engineering, clients, prospects, and internal teams to create, automate, and execute our solution test plans. You will also report on your progress and work with engineering to resolve issues uncovered during testing.

While our overriding strategy is Cloud-first for such solutions, we realize there may be cases where a hybrid cloud or an on-premises solution will be the best approach to meet business needs. We’ll be relying on you and your team to ensure we provide high-quality solutions across the board.

  As Lead Assistant Manager - QA Engineer, you will …

Responsible for maintaining overall SLA for Technical Operations. Work closely with ServiceDesk and Level 1 teams to streamline query management. Must understand the business and application workflows of the supporting systems. Responsible for proactive monitoring of application uptime and reduction in incidents. Organize and coordinate major incident management and critical outages. Triage and collate monthly operational KPIs to identify areas of process improvements. Train and mentor team members on supporting systems. Handle escalations and drive initiatives that enable the Level 2 support team to function more efficiently. Automate and execute QA plans for EXL Digital solutions that utilize EXL Digital products and solutions to improve client outcomes. Contribute to Cloud QA best practices around test automation, test execution, and result reporting for the Digital team. Share QA findings with the Cloud COE and Digital peer teams to enhance future offerings.

Qualifications

 Technical Skills required for the role.Experience in writing Test Scenarios and test plan documentation.Experience in automating test plans using the latest tools and techniques.Experience in generating test metrics and reports to measure solution quality against business objectives and suggest product, system, and training improvements.Experience testing Agile projects.Experience in contributing to the creation and refinement of QA strategies.Broad experience in different testing types – Functional testing, Regression testing, API testing, Integration Testing UAT, and Performance testing Must have Soft SkillsLeverages teamwork to achieve organizational goals aligned with business outcomes.Leading by exampleFlexibility and agilityBusiness acumen Desired Soft SkillsSkilled in collaborating cross-functionally with geo-distributed stakeholders.Comfortable presenting to stakeholders both internally and externally Process Specific Skills MUST HAVE: Strong experience with Loan Processing and Servicing Back end. MUST be able to hit the ground running. Experience with Agile methodologies. Experience with Test Automation processes and tools.

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