Lead Assistant Manager EXL/LAM/1013986

4 weeks ago

Noida, India exl Full time

Job Description

Position Title, Responsibility Level

LAM - Cognitive CX Delivery

Function

Digital Transformation

Reports to

Manager – Digital CX CoE

Permanent/ Temporary

Permanent

Span of Control

Individual Role 

Location

Noida

Basic Function

.

Strong experience in developing intent and utterances based logics and interaction flows on conversational AI  Strong experience in developing NLP based intent classification, routing and treatment of customer interactions Strong experience in developing REST APIs and developing product to enhance customer experience Exposure of Lex and or Dialogflow, Watson or similar platform Understanding of UI elements, APIs, Database interfaces etc. Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment, issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices. Perform Technical documentation as per the Project lifecycle

Essential Functions

Good communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner

Primary Internal Interactions

Service Delivery Managers Digital transformation team ISG Team

Primary External Interactions

Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums 

Organizational Relationships

Reports To : Sr. Manager – Digital CX CoE Supervises :  Individual Contributor

Skills

Technical Skills

Have 6 -8 yrs of working experience mainly around NLP/NLU Have 4-5 yrs of experience in speech to text and text to speech API/platform Have built many ML models and deployed in production in the field of Healthcare, Insurance, and Banking, etc. Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform Have working experience in building chatbots using Google Dialogflow, IBM Watson, Amazon Lex, etc. Must be very good with various programming and scripting languages like Python, Java, and Groovy Must possess fairly good knowledge of developing API/REST Services Must be hands on with tools like Git, BitBucket, etc. Good to have understanding of SDLC e.g. Agile, Scrum, etc. Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc. Have good knowledge of data structures, and must be very good at analytical and problem solving  Must be a good team player, proactive, hardworking A good communicator with internal and external stakeholders Overall 5+ years in development using Python, Java etc. Must be good with data structures, sql, and no-sql databases Can set-up deployment pipeline using Git/Jenkin Willing to work in US/UK shift in services environment

Process Specific Skills

Having worked in a Digital transformation capacity using cloud specific solutions and implementation Good understanding of conversational AI Trends, platforms, and technologies Must be ready to work and support multiple time zone whenever there is a need

Soft skills (Desired)

Independent problem-solving, Self-direction, Self-motivated, Flexible and team oriented person Should be able to work independently, with minimum supervision. A Strong sense of ownership, urgency, and drive. Tack-sharp analytical abilities. Strong interpersonal and communication skills.

Education Requirements

Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications

Work Experience Requirements

Overall 6-8 years of experience with at-least 5years of experience in AI/ML development, Conversational AI, speech to text and text to speech technologies and solutions, Dialogflow, Lex, Watson or other cloud based conversational architecture, solution creation and integrations etc.  Master`s degree or Bachelor´s degree; combined with equivalent additional qualifications and/ or experience

Annexure: 

Acknowledgement  (acknowledge that the information contained in this document is factual and complete)

___________________________________ ___________________________________________ ____________________________

Candidate Supervisor/Manager Date

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