Senior Manager EXL/SM/997597

2 months ago

noida, India exl Full time

Job Description

About the role

This role will take responsibility for designing, developing, and implementing learning strategies and interventions to build leadership capabilities in EXL Noida. The role will also be responsible for facilitating leadership development trainings including interventions on Operations Management, People Leadership and Client Management.

Role & Responsibilities

Lead and manage projects related to Operational Excellence, ensuring timely and successful delivery. Develop and deliver training programs to enhance operational efficiency and effectiveness. Identify opportunities for process improvements and provide strategic guidance to cross-functional teams. Design and deliver training programs specializing areas like Operations Management, People Leadership, Client Engagement and Stakeholder Management Publishing of Training Dashboards on a Monthly basis to HR and operations leadership Liaise with the Operations team to identify the pain areas and address those through customized training sessions. Generate Training quality scores and prepare and maintain reports pertaining to training. Liaise with business stakeholders to do training need assessments and identify training solutions, oversee implementation, administration, and delivery of high-quality programs. Lead or support the design, development, and implementation of talent management programs such as succession planning and leadership development, consulting with senior management to ensure the programs are effective and meet business requirements. Develop and/or support creative strategies, methodologies, and tools during implementation. Drive communications strategy and planning for internal and external activities, coordinating with Global Capability Development Team. Research and prepare communications materials and presentations and provide recommendations on how to approach and deal effectively with key business issues from a communications perspective. Identify and assess related business improvement opportunities. Contribute to EXL's organizational development knowledge capital. Monitor and evaluate training programs' effectiveness, success, and ROI periodically.

Project Management skills

Initiating the project, planning, and outlining project scope, objectives, and deliverables Establishing and maintaining communication with the project team, management, and stakeholders Coordinating project meetings and decision-making processes Executing the work, coordinating, and supervising the project team and ensuring that they have the tools required for delivering the project on time. Completing the project and creating required documentation and reports for the management

Professional Qualifications

University degree or post graduate degree. Preferrable MBA in Human Resource. Must have at least 12-16 years of experience in leadership development training delivery Must have at least 10 years of experience with facilitation of functional trainings, leadership development programs and training management Good understanding of L&D function, fundamentals, and processes Learning Content Analysis, Design & Development experience Proficient in Excel, Power point, with ability to manage training related MIS, dashboards, databases and reporting. Exceptional communication, project management, and management capabilities

Key Competencies

Excellent interpersonal and communication skills Ability to manage and influence stakeholders. Administrative and project management skills. Ability to be self-managed, proactive; take full ownership of role. Ability to interact and liaise effectively at all levels within and outside the organization in a fast-paced environment with professionalism and good interpersonal skills. Ability to work in a highly matrixed and challenging business organization.

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