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Senior Manager EXL/SM/999492

2 months ago

noida, India exl Full time

Job Description

Position Title, Responsibility Level

Manager/ Senior Manager 

Function

Capability Development

Reports to 

Capability Development Lead

Permanent/ Temporary

Permanent

Span of Control

Location 

India

Responsibilities

Lead initiatives for developing domain capabilities Engage with leadership to define domain capability development strategy, generate buy-in, rally internal and external stakeholders towards building the right domain capabilities Define domain skills and capabilities that are required across various audience segments Own needs assessment, design and development, sourcing of learning partners, deployment and measurement of learning and talent programs for domain capabilities Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments Identify, source and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities Plan and deploy domain capability development curriculum, certifications and calendar, develop new learning materials with domain capability as an outcome Manage domain Community of Practice to promote ongoing learning by leveraging the network for best practices, new idea generation and vetting, sharing of relevant templates/case studies/documents and spark & spark relevant discussions and point-of-view Curate learning resources on domain capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; deploy and track Drive domain thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leaders

Performance parameters

Speed, agility and initiative Quality and accuracy of deliverables Efficiency and effectiveness (result-orientation) Training delivery and certification of trainers Adherence to internal standards Adherence to timelines Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction

Primary Internal Interactions

Employees, for the purpose of designing and developing training solutions Managers and leaders, for the purpose of identifying the training needs and follow up CD Team, for the purpose of up-skilling and certification of trainers Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback 

Primary External Interactions

Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed Institute partners of CD for managing and running programs Vendors, for any material/ service availed

Work Experience Requirements

Total work experience should be a minimum of 10-15 years Minimum 5-7 year in the current role/assignment Background in leading learning initiatives for domain capabilities Knowledge of Insurance Domain (P&C, L&A, F&A) is mandatory

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