Operations Manager

1 week ago


Nainital, Uttarakhand, India Raspberry Foodworks Full time ₹ 3,60,000 - ₹ 5,40,000 per year

The Hotel Operations Manager is responsible for the overall operations, financial performance, guest satisfaction, and upkeep of the hotel property. This role involves managing day-to-day hotel operations, supervising staff, ensuring compliance with hospitality standards, and maintaining the property's physical assets to deliver a seamless guest experience.

Operational Management

  • Oversee daily hotel operations including front office, housekeeping, F&B, maintenance, and guest services.
  • Ensure smooth coordination across departments to deliver exceptional guest experiences.
  • Implement Standard Operating Procedures (SOPs) and quality standards.
  • Monitor occupancy, room rates, reservations, and yield management strategies.

Financial & Administrative

  • Prepare and manage annual budgets, forecasts, and monthly financial reports.
  • Control operating costs while maintaining high-quality service standards.
  • Monitor revenue streams and maximize profitability through effective pricing and upselling strategies.
  • Ensure compliance with tax regulations, licensing, and statutory requirements.

Guest Relations & Customer Service

  • Handle guest complaints and resolve issues promptly with professionalism.
  • Ensure high levels of customer satisfaction and encourage repeat business.
  • Oversee guest feedback channels and implement service improvements.

Staff & Team Management

  • Recruit, train, and supervise hotel staff across all departments.
  • Create work schedules, assign responsibilities, and evaluate staff performance.
  • Motivate and lead teams to deliver consistent hospitality standards.
  • Conduct regular staff meetings and training programs.

Property Maintenance & Compliance

  • Oversee preventive maintenance, safety, and security of the property.
  • Ensure the property complies with health, safety, and fire regulations.
  • Liaise with vendors, contractors, and service providers for property upkeep.
  • Plan and oversee renovations or upgrades as required.

Sales & Marketing Support

  • Collaborate with the sales and marketing team to increase bookings.
  • Build relationships with travel agents, corporate clients, and online booking platforms (OTAs).
  • Support promotional campaigns, events, and local partnerships.

Qualifications & Skills

  • Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
  • 5–10 years of experience in hotel operations or property management, with at least 3 years in a managerial role.
  • Preference to Candidates with advanced knowledge in educational programs like Housekeeping Management and Interior Decoration.
  • Strong knowledge of hospitality operations, budgeting, and property maintenance.
  • Excellent leadership, communication, and interpersonal skills.
  • Problem-solving ability with a customer-centric approach.
  • Familiarity with hotel management software (PMS) and Microsoft Office Suite.
  • Ability to work under pressure and handle multiple priorities.

Job Type: Full-time

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided

Experience:

  • Hospitality management: 5 years (Required)

Work Location: In person



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