Front Desk Manager

We are looking for a skilled Front Desk Manager to join our team at Shinjan Hotels, with 3-5 years of experience in the hospitality industry.

Roles and Responsibility

• Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
• Supervise and train front desk staff to provide exceptional customer service.
• Coordinate with other departments to ensure efficient guest room assignments and issue resolution.
• Handle guest complaints and feedback professionally and courteously.
• Maintain accurate records of guest transactions and interactions.
• Ensure compliance with hotel policies and procedures.

Job Requirements

• Proven experience as a Front Desk Manager or similar role in the hospitality industry.
• Strong knowledge of front office operations, including reservation systems and guest relationship management.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Ability to handle multiple tasks simultaneously under pressure.
• Strong problem-solving skills, with the ability to think critically and make sound decisions.
• Familiarity with hotel management software and technology.