Reservation Executive

**Job Location - Bhujiaghat Nainital Road Uttarakhand 263126**

**Job Title: Hotel Reservation Executive**

**Joining - Immediate Basis**

**Experience - 2 to 3 yrs ( Hotel PMS)**

**Job Title: Hotel Reservation Executive Key Responsibilities and Duties**:

- **Handling Reservations**:

- **Knowledge of Hotel PMS software for booking and inventory**:

- Process reservations accurately and promptly, ensuring that all details are correctly entered into the hotel’s reservation system.
- Confirm reservation details with guests, such as check-in/check-out dates, room types, and special requests.
- **Customer Interaction and Support**:

- Provide information to guests regarding hotel rates, room availability, and services.
- Handle guest inquiries, including those related to availability, room features, or special packages.
- Provide a personalized and friendly service to encourage repeat business.
- **Managing Room Availability**:

- Monitor and update room availability in the system to prevent overbooking.
- Coordinate with front desk and housekeeping to ensure accurate room status.
- **Processing Cancellations and Modifications**:

- Handle cancellations, changes to reservations, and special requests in accordance with hotel policies.
- Update the reservation system and notify relevant departments about changes.
- **Handling Group Reservations**:

- Assist with group bookings, including corporate clients, weddings, and other events.
- Coordinate with other departments to ensure group bookings are efficiently managed.
- **Upselling Services**:

- Promote special offers, room upgrades, or additional services (e.g., spa, dining, or transport) to guests.
- **Guest Communication and Follow-Up**:

- Follow up with guests after their stay to ensure satisfaction and encourage feedback.
- **Maintaining Reports and Records**:

- Keep accurate records of bookings, cancellations, and no-shows.
- Prepare daily, weekly, or monthly reports on reservation activities, occupancy, and revenue.
- **Collaboration with Other Departments**:

- Work closely with the front desk, housekeeping, and sales teams to ensure smooth operations.
- Communicate any special guest requests or issues that require attention.
- **Ensure Adherence to Policies**:

- Ensure that all reservations are in compliance with the hotel’s policies regarding payment terms, cancellation policies, and booking rules.
- Verify guest details, including payment methods and identification if needed.
- **Use of Reservation Software**:

- Operate the hotel’s reservation software or Property Management System (PMS) to input and manage bookings.
- Stay updated on the software features and help implement improvements if necessary.

**Skills and Qualifications**:

- **Communication**: Excellent written and verbal communication skills.
- **Customer Service**: Strong ability to handle customer inquiries and provide exceptional service.
- **Attention to Detail**: Ensuring accurate entries in the reservation system and ensuring no overbooking or errors.
- **Multitasking**: Ability to handle multiple inquiries and reservations simultaneously.
- **Problem-Solving**: Quickly resolving booking issues and guest complaints.
- **Technical Skills**: Familiarity with reservation systems (e.g., Opera, Amadeus) and Microsoft Office Suite.
- **Languages**: Proficiency in multiple languages can be an advantage for international hotels.

**Working Hours**:

- The role may require working in shifts, including evenings, weekends, and holidays, as hotels operate 24/7.

**Key Performance Indicators (KPIs)**:

- Reservation accuracy rate.
- Number of cancellations or booking errors.
- Customer satisfaction levels (based on feedback or surveys).
- Upselling revenue from additional services or upgrades.

**Typical Employers**:

- Hotels, resorts, boutique accommodations, and online travel agencies.

Contact for more
- 9013463961 or Share your resume

Locals preference first, Males or Females both can apply

Food and Accommodation will Provide from the company sides.

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- 2 yrs: 3 years (required)

Work Location: On the road

Application Deadline: 12/03/2025
Expected Start Date: 03/12/2025