FirstSource is hiring- International Voice/ Nonvoice

Key Responsibilities:Handle technical queries via inbound/outbound international calls (primarily from the UK)Troubleshoot hardware, software, networking, and connectivity issues over the phoneGuide customers through step-by-step solutions using remote tools or verbal instructionsAccurately document all interactions in CRM systems or ticketing toolsEnsure...

Key Responsibilities:Handle inbound and/or outbound voice calls from UK customers related to telecom services (broadband, mobile, landline, billing, technical issues, etc.).Troubleshoot service issues or escalate them to the appropriate department as required.Provide accurate information regarding products, plans, billing, and service upgrades.Maintain...

About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand...

Key Responsibilities:Handle inbound and outbound calls from international customers.Resolve customer queries and provide accurate information in a professional manner.Promote and upsell products or services based on customer needs.Achieve individual and team targets (including sales conversions, customer satisfaction, etc.).Maintain call quality and follow...

Key Responsibilities:Interact with international customers via live chat and voice calls (inbound/outbound).Resolve queries related to product/service information, technical issues, billing, or order status.Maintain professionalism, empathy, and clarity in all customer communications.Accurately document customer interactions and follow up as required.Adhere...

Contact PersonHR BhanumathiJob Title: Customer Support Executive International Voice Process (Broadband Services)Location: Bangalore (Work from Office)Employment Type: Full-timeAbout the RoleWe are looking for enthusiastic and customer-focused professionals to join our International Voice Process Broadband Services team. The ideal candidate should possess...

Key Responsibilities:Handle inbound and outbound voice calls from existing UK telecom customers.Identify opportunities to upsell telecom services such as higher data plans, device upgrades, add-ons (e.g., roaming packs, streaming bundles), or premium support.Build rapport with customers to understand their needs and suggest appropriate value-added...

Key Responsibilities:Handle inbound and outbound voice calls for UK customers regarding telecom services (billing, technical support, service activations, network issues, etc.).Troubleshoot common service-related issues and escalate unresolved queries to appropriate departments.Explain telecom plans, offers, and packages to customers clearly and...

Key Responsibilities:Voice Process:Handle inbound and/or outbound international customer calls professionally.Resolve customer issues related to product, service, billing, or technical queries.Follow communication scripts and maintain call quality standards.Escalate complex issues to the appropriate department or supervisor when necessary.Non-Voice...

FSL is hiringJob Title: Customer Support Associate - Technical (International Voice Process)Location: BangaloreJob Type: PermanentShift: Rotational Night ShiftResponsibilities:Provide exceptional customer service via international voice callsAddress inquiries, resolve issues, and ensure customer satisfactionCommunicate effectively with a diverse global...