Hiring For International Voice Process- Customer support
1 day ago
Contact Person
HR Bhanumathi
Job Title: Customer Support Executive International Voice Process (Broadband Services)
Location: Bangalore (Work from Office)
Employment Type: Full-time
About the Role
We are looking for enthusiastic and customer-focused professionals to join our International Voice Process Broadband Services team. The ideal candidate should possess excellent verbal communication skills and be eager to deliver a seamless customer experience.
Key Responsibilities
- Handle inbound and outbound calls from international customers regarding broadband services.
- Resolve customer queries, complaints, and technical issues with accuracy and efficiency.
- Provide product/service information clearly and confidently.
- Ensure high levels of customer satisfaction by maintaining professionalism and empathy.
- Document all interactions and escalate issues to relevant teams when required.
Required Skills & Qualifications
- Excellent verbal communication skills in English.
- Prior experience in International Voice Process / Customer Support preferred (Freshers with strong communication skills can also apply).
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and customer-oriented approach.
- Flexible to work in night shifts / rotational shifts.
Eligibility & Other Details
- Education: Any graduate / undergraduate can apply.
- Experience: 03 years in International Technical Voice Process (preferred).
- Work Mode: Work from Office.
- Location: Bangalore.
- Immediate Joiners preferred.
Why Join Us?
- Opportunity to work with a leading broadband services brand.
- Attractive salary package with performance incentives.
- Growth and career development opportunities.
- Dynamic and collaborative work environment.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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