FirstSource is hiring

Key Responsibilities:Respond to customer inquiries related to banking products (savings, checking, credit cards, loans, etc.) via live chat.Assist with transactional support, account information, online banking issues, and fraud-related queries.Ensure compliance with security protocols and data privacy guidelines.Accurately document interactions in internal...

About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...

Key Responsibilities:Handle technical queries via inbound/outbound international calls (primarily from the UK)Troubleshoot hardware, software, networking, and connectivity issues over the phoneGuide customers through step-by-step solutions using remote tools or verbal instructionsAccurately document all interactions in CRM systems or ticketing toolsEnsure...

About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...

Key Responsibilities:Handle inbound calls from UK telecom customers.Assist with billing issues, plan upgrades, service complaints, or connection-related queries.Troubleshoot common technical problems (e.g., connectivity, device settings).Maintain accurate records of customer interactions using CRM tools.Ensure first-call resolution and excellent customer...

About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...

Job Title: Customer Support (UK Process)Job Location: Firstsource Solutions Limited Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka Company: First SourcePosition: Customer Support & Technical Support for...

Job Opening: Customer Service ExecutiveLocation: Firstsource Solutions LimitedUnit-202, 2nd Floor, Block A, Brigade tech gardensBrigade Properties Private Limited, Brookefields, KundalahalliWhitefield, Marathahalli, Bengaluru, Bengaluru UrbanKarnataka Company: Firstsource Solutions LtdIndustry: BPO / Customer ServiceEmployment Type: Full-timeJob...

Hiring for Technical Support AssociatesNeed excellent communications skillsFlexible to take inbound calls and assist customers on Technical quarriesShould be able to resolve product related quarries to UK customersShould have knowledge about Broadband connect, WIFI, LAN, WAN, ROUTER, MODEMShould have excellent communication skills to assist UK CustomersNeed...

Key Responsibilities:For Voice Process:Handle inbound and outbound customer calls in a professional and courteous manner.Resolve customer queries, complaints, and issues efficiently.Maintain call quality standards and adhere to call handling scripts.Document customer interactions and update CRM systems accurately.Escalate complex queries to the appropriate...