PE-Customer Service PR

6 days ago

Kolkata, West Bengal, India Cognizant Technology Solutions Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Job Summary

Join our dynamic team as a Customer Service Representative where you will play a crucial role in ensuring customer satisfaction and smooth order processing. This entry-level position offers the opportunity to work from home with rotational shifts providing support in English. Your contributions will directly impact our customer experience and overall company success.

Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Manage order entry processes with accuracy and attention to detail.
  • Communicate effectively with customers to ensure their needs are met.
  • Collaborate with team members to improve service delivery and customer satisfaction.
  • Utilize technical skills to navigate customer service software and databases.
  • Adapt to rotational shifts to ensure consistent support for customers.
  • Maintain a professional and empathetic demeanor in all customer interactions.
  • Identify opportunities to enhance customer service processes and suggest improvements.
  • Document customer interactions and feedback for continuous improvement.
  • Stay updated on product knowledge to provide accurate information to customers.
  • Handle customer complaints with patience and provide appropriate solutions.
  • Support the team in achieving customer service targets and goals.
  • Contribute to a positive work environment by sharing knowledge and best practices.

Qualifications

  • Demonstrate strong communication skills in English both written and spoken.
  • Possess basic technical skills for efficient use of customer service tools.
  • Exhibit attention to detail and accuracy in order entry processes.
  • Show willingness to work in rotational shifts to meet customer needs.
  • Display a customer-centric approach with a focus on satisfaction.
  • Have the ability to work independently from home while maintaining productivity.
  • Bring a proactive attitude towards learning and adapting to new challenges.

Certifications Required

Customer Service Certification or equivalent experience preferred.

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