Head Learning And Development

5 days ago

Mumbai, Maharashtra, India Toothsi Full time ₹ 6,00,000 - ₹ 18,00,000 per year

learning and development (L&D) strategies

Job Title: L&D Head Field Sales, Retail & Customer Service Training

Location: Ghatkopar - Need local candidates , No relocation

About the Role:

We are looking for a strategic and hands-on Learning & Development Head to design, implement, and scale training programs for field sales, retail, and customer service teams. The role requires strong expertise in sales capability building, product & process training, onboarding frameworks, and performance improvement initiatives across distributed teams.

Key Responsibilities:

  • Design and drive end-to-end L&D strategy for field sales, retail stores & customer service teams.
  • Build training modules for onboarding, product knowledge, sales pitch, soft skills & customer experience.
  • Conduct TNI (Training Need Identification) in collaboration with business & HR stakeholders.
  • Develop scalable training frameworks classroom, virtual, LMS-based, role-play, on-the-job, etc.
  • Build and lead a team of regional trainers / field trainers.
  • Track training effectiveness through performance scorecards, productivity uplift & post-training ROI.
  • Standardize SOPs, training decks, assessments, certification programs.
  • Work closely with business leadership to support new market launches & capability ramp-ups.
  • Implement digital learning tools, gamified learning, LMS & continuous learning initiatives.
  • Manage end-to-end execution of training calendar, audits, feedback & improvement cycles.

Key Requirements:

  • 8–12+ years of experience in L&D/Training — must have worked in field sales/retail-focused organizations (FMCG, BFSI, Telecom, Retail, EdTech, Healthcare, etc.)
  • Strong exposure to front-line team training (not only corporate/LMS-based).
  • Hands-on experience in building training strategy, content design & delivery.
  • Excellent communication, stakeholder management & leadership skills.
  • Ability to drive high-impact result-oriented learning interventions at scale.

Good to Have:

  • Prior experience in start-up / fast-paced growth environments.
  • Experience in sales excellence, NPS improvement, or performance coaching.

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