Customer Support Specialist

1 day ago

Hyderabad, Telangana, India Wise Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Company Description

Important Note for Applicants:

As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application

Applications without assessment wouldn't be considered.

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Role/Job purpose

As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise's mission of money without borders.

Key responsibilities

  • Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

  • Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

  • Meet performance targets across KPIs such as resolution rate, quality and handling time.

  • Demonstrate advanced product and process knowledge for the assigned region or queue.

  • Communicate clearly and professionally, adjusting tone and style based on customer context.

  • Maintain accurate records using standardized case-handling processes.

  • Follow security and data privacy procedures across all channels.

  • Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

  • Take responsibility for your own learning and development through performance feedback, Wise's Career Map and coaching from Team Leads.

  • Embody and uphold Wise's values in daily interactions.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

  • Customer Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000

    Customer Support SpecialistWe are seeking an experienced customer support specialist to provide exceptional service to our clients. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.Responsibilities:Respond to customer inquiries via email, chat, and phone.Provide prompt and effective...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Role: Customer Support SpecialistIn this customer support specialist role, you will provide technical assistance and troubleshooting services for production systems, monitoring them to identify potential issues proactively.The ideal candidate will have experience in EDI application support, preferably within the logistics industry, with a strong...

  • Technical Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India Creative People Specialist Full time

    As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...

  • Customer Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleAt Coats Group, we are looking for a dedicated individual to join our team as a Customer Support Specialist. This role is perfect for someone who is passionate about delivering exceptional customer service and is eager to learn and grow in a dynamic environment.Job DescriptionProvide timely and effective support to customers through various...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Job Title: Customer Support ExpertAbout the Role:We are seeking an experienced Customer Support Expert to join our team. The successful candidate will play a vital role in our 24/7 support operations, resolving complex issues with innovative solutions and collaborating closely with engineering and service delivery teams.Main Responsibilities:Troubleshoot...

  • Customer Support Specialist

    1 day ago

    Hyderabad, Telangana, India Trimble Inc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Your Title: Customer Support Specialist Job Location: Remote Brazil Our Department: Transportation What You Will Do ​Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email. Maintain multiple ticketing queues/mailboxes alongside of other team members. Take and...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000

    Technical Support AnalystAs a critical point of contact, you will be the primary liaison for colleagues encountering issues with customer and field technology platforms.This role focuses on meticulous problem-solving, driving continuous improvement in support processes, and ensuring efficient handling of support tickets.You will triage, resolve, and escalate...

  • Customer Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Wise Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description Important Note for Applicants:As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your...

  • Customer Support Specialist

    6 days ago

    Hyderabad, Telangana, India Wise Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Company Description Important Note for Applicants:As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your...

  • Global Customer Support Professional

    4 days ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 3,78,000 - ₹ 4,20,000

    Job Title: Customer Support SpecialistWe are seeking a highly motivated and results-driven professional to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across the globe.Efficiently handle international customer inquiries and resolve issues in a...