Customer Support Specialist

2 days ago

Hyderabad, Telangana, India Trimble Inc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Your Title: Customer Support Specialist

Job Location: Remote Brazil

Our Department: Transportation

What You Will Do

  • ​Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.

  • Maintain multiple ticketing queues/mailboxes alongside of other team members.

  • Take and record incoming phone calls.

  • Provide training for key users and ensure the continuous support of the users of our systems.

  • Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.

  • Preparing and participating in customer workshops.

  • Work closely with the other team members in various departments.

  • Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.

  • Gather customer information and documentation of all interactions through a ticketing tool.

  • Become one of the main contacts for new and existing customers.

  • Meet deadlines of all projects.

What Skills & Experience You Should Bring

  • English and Portuguese language proficiency - MUST HAVE

  • Bachelor of Business Administration and/or 2 years in customer support is desirable.

  • Solid understanding of how systems interface with other applications.

  • Proficient in MS Office products and navigating internet resources.

  • Experience with ERP systems will be an asset.

  • Fast technical comprehension.

  • Excellent customer focused mentality.

  • Outstanding communication and interpersonal skills.

  • Self-motivated and solution-oriented team player.

  • Organizational skills and initiative.

  • Ability to multitask and work in a fast-paced environment.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

  • Customer Support Specialist

    4 days ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000

    Customer Support SpecialistWe are seeking an experienced customer support specialist to provide exceptional service to our clients. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.Responsibilities:Respond to customer inquiries via email, chat, and phone.Provide prompt and effective...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Role: Customer Support SpecialistIn this customer support specialist role, you will provide technical assistance and troubleshooting services for production systems, monitoring them to identify potential issues proactively.The ideal candidate will have experience in EDI application support, preferably within the logistics industry, with a strong...

  • Technical Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India Creative People Specialist Full time

    As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...

  • Customer Support Specialist

    4 days ago

    Hyderabad, Telangana, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleAt Coats Group, we are looking for a dedicated individual to join our team as a Customer Support Specialist. This role is perfect for someone who is passionate about delivering exceptional customer service and is eager to learn and grow in a dynamic environment.Job DescriptionProvide timely and effective support to customers through various...

  • Customer Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Job Title: Customer Support ExpertAbout the Role:We are seeking an experienced Customer Support Expert to join our team. The successful candidate will play a vital role in our 24/7 support operations, resolving complex issues with innovative solutions and collaborating closely with engineering and service delivery teams.Main Responsibilities:Troubleshoot...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000

    Technical Support AnalystAs a critical point of contact, you will be the primary liaison for colleagues encountering issues with customer and field technology platforms.This role focuses on meticulous problem-solving, driving continuous improvement in support processes, and ensuring efficient handling of support tickets.You will triage, resolve, and escalate...

  • Customer Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Wise Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description Important Note for Applicants:As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your...

  • Customer Support Specialist

    7 days ago

    Hyderabad, Telangana, India Wise Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Company Description Important Note for Applicants:As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India Wise Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your...

  • Global Customer Support Professional

    4 days ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 3,78,000 - ₹ 4,20,000

    Job Title: Customer Support SpecialistWe are seeking a highly motivated and results-driven professional to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across the globe.Efficiently handle international customer inquiries and resolve issues in a...