CEO/COO For a Hospitality Group

Job Title: Chief Operating Officer (COO) / Chief Executive Officer (CEO)

Location: Mumbai, India

Reports To: Board of Directors / Founder / Chairman

Industry: Hospitality | Food & Beverage | Restaurant Chain

Type: Full-Time | Executive Leadership | On-site

Company Overview:

One of India's most iconic hospitality brands, known for its signature dining experiences, impeccable service, and a loyal customer base. With a growing footprint across major cities and aspirations for international expansion, the brand is entering an exciting phase of growth and transformation.

We are looking for a dynamic and strategic COO or CEO, based in Mumbai, to lead the company into its next era — scaling operations, driving profitability, enhancing guest experiences, and building a world-class hospitality team.

Role Summary:

The COO/CEO will be responsible for overseeing the strategic, financial, and operational direction of the business across all verticals — from standalone restaurants and delivery kitchens to franchise and expansion models. This leader will work closely with the Board to shape the future of the brand in India and beyond.

Key Responsibilities:

Strategic Growth & Leadership

• Drive long-term strategic planning aligned with the company's vision.
• Identify and lead market expansion, new formats (cloud kitchens, premium casual, quick service), and international growth opportunities.
• Collaborate with the founders and board on capital raising, investor relations, and new business ventures.

Operational Excellence

• Manage day-to-day operations across all restaurant locations (owned and franchised).
• Standardize operational SOPs across FOH, BOH, procurement, and service delivery.
• Oversee quality control, hygiene standards (FSSAI), and customer satisfaction benchmarks.

Financial Oversight

• Take full P&L ownership across multiple units.
• Drive cost efficiencies without compromising on guest experience.
• Work closely with the CFO to develop and manage budgets, forecasts, and financial reporting.

Brand, Marketing & Guest Experience

• Champion the brand's positioning, voice, and overall guest promise.
• Collaborate with marketing teams on campaigns, influencer partnerships, social media strategy, and loyalty programs.

People & Culture

• Build and lead a high-performing leadership team across operations, HR, culinary, and marketing.
• Develop strong L&D initiatives for on-ground staff, chefs, and restaurant managers.
• Foster a performance-driven, inclusive, and hospitality-first culture.

Technology & Innovation

• Implement restaurant tech solutions (POS, CRM, ERP, delivery integration).
• Leverage data analytics for decision-making in pricing, menu engineering, and customer engagement.
• Lead digital transformation projects, including cloud kitchens or app-based loyalty platforms.

Qualifications & Experience:

• 15+ years of senior leadership experience in hospitality, QSR, fine dining, or multi-unit F&B operations.
• At least 5 years in a C-suite or senior operational leadership role in a high-growth environment.
• Deep understanding of the Indian F&B market, customer preferences, supply chain, and regulatory frameworks (FSSAI, labor laws, etc.).
• Experience with franchising, investment-backed expansion, or brand turnaround strategies preferred.
• Bachelor's degree required; MBA or equivalent preferred.

Key Attributes:

• Visionary leader with strong operational instincts
• Financially astute with a strong grasp of unit economics
• Passionate about food, service, and guest experience
• Strong leadership, people development, and mentoring skills
• Tech-savvy and forward-thinking
• Mumbai-based or willing to relocate

Compensation & Benefits:

• Competitive CTC + Annual Performance Bonus
• Health Insurance, Executive Perks
• Dining Privileges & Travel Benefits
• Opportunity to shape the future of a beloved hospitality brand
• Strong support from Board, Founders, and Investors

Job Type: Full-time

Pay: ₹2,500, ₹3,000,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Hospitality management: 10 years (Required)

Work Location: In person