Call Center Executive

1 week ago


Hyderabad, Telangana, India Achala IT Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Handle inbound calls from patients or attendants in a professional and empathetic manner.
  • Assist customers in booking, rescheduling, or confirming doctor appointments.
  • Provide accurate information about hospital services, doctors, and departments.
  • Record and update patient information in the system accurately.
  • Handle patient queries and escalate issues to the concerned department if needed.
  • Ensure every interaction maintains high service quality and patient satisfaction.
  • Maintain call logs and follow process guidelines as per company standards.

Preferred candidate profile

  • Education: Any Graduate / Intermediate
  • Experience: 02 years (Freshers encouraged to apply)
  • Skills:
  • Excellent verbal communication in Telugu, Hindi, and English
  • Strong listening, patience, and empathy when handling patient calls
  • Basic computer knowledge (MS Office / CRM entry)
  • Ability to work in rotational shifts (24/7 process)
  • Personality: Positive attitude, quick learner, and team player


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