Call Center Executive
2 weeks ago
Role & responsibilities
- Handle inbound calls from patients or attendants in a professional and empathetic manner.
- Assist customers in booking, rescheduling, or confirming doctor appointments.
- Provide accurate information about hospital services, doctors, and departments.
- Record and update patient information in the system accurately.
- Handle patient queries and escalate issues to the concerned department if needed.
- Ensure every interaction maintains high service quality and patient satisfaction.
- Maintain call logs and follow process guidelines as per company standards.
Preferred candidate profile
- Education: Any Graduate / Intermediate
- Experience: 02 years (Freshers encouraged to apply)
- Skills:
- Excellent verbal communication in Telugu, Hindi, and English
- Strong listening, patience, and empathy when handling patient calls
- Basic computer knowledge (MS Office / CRM entry)
- Ability to work in rotational shifts (24/7 process)
- Personality: Positive attitude, quick learner, and team player
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