Call Center Executive
4 hours ago
Job description
- FERTY9 FERTILITY CENTER, SECUNDERABADBRANCH IS LOOKING FOR CUSTOMER CARE EXECUTIVE
- Job Location: SECUNDERABAD, TELENGANA.
- Experience required: 2 – 3 yrs of relevant experience
- Educational Qualification: ANY DEGREE
- Preferred Male & Female Candidates
- Job Summary:
- We are looking for Male & female call center agents with strong communication skills and a background in sales. The role involves handling inbound and outbound calls, providing information about fertility services, and converting leads into appointments. Candidates should be target-oriented and capable of managing sensitive patient conversations with empathy and professionalism.
- Key Responsibilities:
- Respond to inbound calls from prospective patients with queries about IVF and fertility treatments.
- Make outbound calls to follow up on leads from digital campaigns, referrals, and website inquiries.
- Convert calls into confirmed appointments across Ferty9's 11 centers in Andhra Pradesh and Telangana.
- Clearly explain treatment options, consultation procedures, and hospital offerings.
- Maintain accurate records of all communications in CRM software.
- Meet or exceed daily and monthly sales/conversion targets.
- Liaise with reception and branch staff to ensure seamless patient coordination.
- Handle all communication with confidentiality, clarity, and empathy.
- Good communication skills.
- Excellent organizational skills.
- Ability to perform well under pressure.
- Excellent interpersonal skills
Job Type: Full-time
Pay: ₹20, ₹30,000.06 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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