Call Center Executive

4 hours ago


Hyderabad, Telangana, India Ferty9 Fertility Center Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job description

  • FERTY9 FERTILITY CENTER, SECUNDERABADBRANCH IS LOOKING FOR CUSTOMER CARE EXECUTIVE
  • Job Location: SECUNDERABAD, TELENGANA.
  • Experience required: 2 – 3 yrs of relevant experience
  • Educational Qualification: ANY DEGREE
  • Preferred Male & Female Candidates
  • Job Summary:
  • We are looking for Male & female call center agents with strong communication skills and a background in sales. The role involves handling inbound and outbound calls, providing information about fertility services, and converting leads into appointments. Candidates should be target-oriented and capable of managing sensitive patient conversations with empathy and professionalism.
  • Key Responsibilities:
  • Respond to inbound calls from prospective patients with queries about IVF and fertility treatments.
  • Make outbound calls to follow up on leads from digital campaigns, referrals, and website inquiries.
  • Convert calls into confirmed appointments across Ferty9's 11 centers in Andhra Pradesh and Telangana.
  • Clearly explain treatment options, consultation procedures, and hospital offerings.
  • Maintain accurate records of all communications in CRM software.
  • Meet or exceed daily and monthly sales/conversion targets.
  • Liaise with reception and branch staff to ensure seamless patient coordination.
  • Handle all communication with confidentiality, clarity, and empathy.
  • Good communication skills.
  • Excellent organizational skills.
  • Ability to perform well under pressure.
  • Excellent interpersonal skills

Job Type: Full-time

Pay: ₹20, ₹30,000.06 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person


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