Call Center Specialist
14 hours ago
Key Responsibilities
- Answer incoming calls and make outbound calls to customers.
- Respond to customer inquiries and provide timely, accurate information.
- Handle customer complaints and resolve issues, escalating to supervisors when needed.
- Maintain detailed records of customer interactions in CRM or other databases.
- Follow communication scripts and company protocols during calls.
- Meet individual and team performance targets (such as call resolution, response time, and customer satisfaction).
- Assist colleagues and contribute to team efforts by sharing knowledge or supporting new employees.
Required Skills and Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and customer service orientation.
- Ability to handle stress, multitask, and remain calm in challenging customer interactions.
- Computer literacy and familiarity with call center software or CRM tools.
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